Summary
Overview
Work History
Education
Skills
Timeline
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Michaela Ford

Phoenix,AZ

Summary

Proven track record at Alchemy Supper Club, enhancing guest experiences through expert upselling and impeccable service. A fast learner with a passion for excellence, I excel in interpersonal communication and teamwork, significantly improving workflow efficiency. My adeptness in sales and customer service positions me as an asset to any employer seeking to elevate their service standards.

Overview

6
6
years of professional experience

Work History

Server, Hostess, Foodrunner

Alchemy Supper Club
04.2021 - 08.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Fine dining experience- upselling and presenting bottles of wine
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Beverage Cart Girl

Aldeen Golf Course
06.2021 - 07.2024
  • Provided exceptional customer service by addressing concerns promptly and professionally, maintaining a high level of satisfaction among patrons.
  • Make and serve alcoholic beverages
  • Inventory
  • Ensured compliance with local liquor laws by verifying customer ages before serving alcoholic beverages.
  • Enhanced customer satisfaction by providing timely and efficient beverage service on the golf course.

Desk Staff

Boylan Tennis Center
11.2018 - 01.2021
  • Provided exceptional customer service, addressing inquiries promptly and professionally.
  • Lead tennis lessons
  • Open and close facility
  • Answering the phone/ scheduling
  • Enhanced team productivity by consistently maintaining an organized work environment.
  • Collaborated with colleagues to maintain a clean and welcoming atmosphere in the lobby area.

Education

Bachelor of Science - Biology

Grand Canyon University
Phoenix, AZ
05.2025

High School Diploma -

Guilford High School
Rockford, IL
05.2020

Skills

  • Sales skills-Upselling
  • Friendly and Outgoing
  • Passion for improving, fast learner
  • Interpersonal Skills
  • Team player
  • Knowledge of beverages
  • Social Media Savvy
  • Attention to Detail
  • Strong communication skills-customer service

Timeline

Beverage Cart Girl

Aldeen Golf Course
06.2021 - 07.2024

Server, Hostess, Foodrunner

Alchemy Supper Club
04.2021 - 08.2024

Desk Staff

Boylan Tennis Center
11.2018 - 01.2021

Bachelor of Science - Biology

Grand Canyon University

High School Diploma -

Guilford High School

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Michaela Ford