KaiLani Gamez
Las Vegas,NV
Summary
Developed exceptional customer service and multitasking abilities in high-energy hospitality environment. Thrives in fast-paced settings, excelling in managing guest interactions and coordinating logistics. Seeking to transition into new field, leveraging these skills to contribute to dynamic team.
Overview
2
2
years of professional experience
Work History
Hostess
China Poblano
Las Vegas, NV
01.2023 - 01.2024
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Managed reservations and waitlists using restaurant management software to optimize seating efficiency.
- Collaborated with servers to communicate guest preferences and enhance service delivery.
- Trained new staff on hosting protocols and customer service best practices.
- Assisted in event planning, coordinating logistics for private functions and special occasions.
- Implemented strategies to reduce wait times during peak hours, enhancing overall customer experience.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Hostess
Wally's Wine & Spirits
Las Vegas, NV
03.2022 - 03.2023
- Welcomed guests, ensuring a positive initial experience and seamless entry.
- Seat guests in a manner that maintains flow of restaurant by rotating servers.
- Partner with management in scheduling and preparing reservations.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Establish relationships with regulars, executives, and high profile guests.
- Create daily floor plans for all servers and support staff.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Education
Associate of Applied Science - Diagnostic Medical Sonography
College of Southern Nevada
Las Vegas, NV06.2030
High School Diploma -
Liberty High School
Henderson, NV05.2020
Skills
- Hospitality and Accommodating
- Telephone reception
- Problem-Solving
- Effective time management
- Exceptional communication
- Detail-oriented
- Team collaboration
- Multitasking proficiency
- Dining room management
- Event planning
Timeline
Hostess
China Poblano
01.2023 - 01.2024
Hostess
Wally's Wine & Spirits
03.2022 - 03.2023
Associate of Applied Science - Diagnostic Medical Sonography
College of Southern Nevada
High School Diploma -
Liberty High School