Jessica Soriano
Summary
CNA experience, worked in a nursing facility, under the guidance of RNs, LVNs, and MDS. Transitioned to office work, as an Administrative Assistant/ Receptionist. Worked at Sutter Medical Center as an Infant Hearing Screener. Knows ways around hospital and clinic settings. Strives in efficiency, productivity, and can easily adapt to any work environment. Looking for more opportunities to continue tp grow and learn in the medical field. Currently, in school to pursue the title of Bachelors of Science in Nursing.
Overview
5
5
years of professional experience
Work History
Hostess
Rumis Kitchen
Sandy Springs, GA
08.2023 - Current
- Maintained appearance and hospitality to the highest scale
- Coordinated with the kitchen, servers, and managers to ensure each guest was assigned and satisfied with their service.
- Gently addressed any customer complaints or concerns, escalating it to management when necessary.
- Coordinated over 50 reservations per shift using Resy and phone reservation systems.
Patient Care Coordinator
Aesthetic Envy
Sacramento, CA
12.2023 - 01.2024
- Meticulously maintained spa appearance and cleanliness
- Supported profitability by upselling products and services, as well as processing sales
- Attended job development training including Skincare Topix training
- Built positive client relationships and guided clients by answering their questions and concerns.
- Greeted and checked in patients, updating patient information in computer system.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Infant Hearing Screener
Sutter Medical Center
Sacramento, Ca
06.2021 - 11.2022
- Responsible for screening newborn babies within 4 hours of age, in NICU, high risk, and well born unit.
- Also in charge of referring patients to outpatient appointments, if the patient did not pass screening after second attempt.
- Worked alongside RN and MDS.
- Documented patient information such as test results, medical histories, and treatment plans in electronic records systems.
- Educated parents about the importance of early detection and intervention for childhood hearing issues.
Sales Associate/ Cashier
HOMEGOODS
Elk Grove, CA
12.2019 - 02.2021
- Assisted customers over the phone regarding store operations, product information and order placement.
- Ticketed, arranged and displayed merchandise to promote sales.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers to determine wants or needs.
- Processed customer payments quickly and returned exact change and receipts.
Administrative Assistant
Windsor Care Rehabilitation Center
Elk Grove, CA
03.2019 - 08.2019
- Assisted with customer requests and answered questions to improve satisfaction.
- Coordinated appointments, meetings and conferences.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Handled confidential documents in an organized fashion according to established protocol.
CNA
Windsor Care Rehabilitation Center
Elk Grove, Ca
12.2018 - 03.2019
- Conducted routine checks on patient vitals, blood pressure, and heart rate.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Have the knowledge of medical terms and can adapt to any work environment/ situation.
Education
Kennesaw State University
Kennesaw, GASkills
- Fluent in Spanish and English
- Flexible in accommodating hours
- Medical Charting
- Medical Terminology
- Patient Scheduling
- Customer Service
- Telephone Reception
References
References available upon request.
Timeline
Patient Care Coordinator
Aesthetic Envy
12.2023 - 01.2024
Hostess
Rumis Kitchen
08.2023 - Current
Infant Hearing Screener
Sutter Medical Center
06.2021 - 11.2022
Sales Associate/ Cashier
HOMEGOODS
12.2019 - 02.2021
Administrative Assistant
Windsor Care Rehabilitation Center
03.2019 - 08.2019
CNA
Windsor Care Rehabilitation Center
12.2018 - 03.2019
Kennesaw State University
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