KAILE ADAMS
Gatesville,TX
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Certified Medical Assistant
RPMCARES
Work From Home, TX
07.2024 - 07.2026
- Monitored patient Blood pressure, Blood Glucose and Weight
- Documentation for insurance purposes Using codes for RPM/CCM
- Recorded patient histories and documented vital signs accurately.
Certified Medical Assistant
BAYLOR SCOTT & WHITE
Temple, TX
06.2023 - 10.2024
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Contacted medical facilities to schedule patients for admission
- Maintained patient confidentiality in accordance with HIPAA regulations.
- Took vitals and roomed patients
- Assisted in medical procedures and ensured proper sterilization of instruments.
- Scheduled appointments and managed patient flow efficiently.
- Collaborated with healthcare team to improve patient services and satisfaction.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
Caregiver
PINEY WOODS HOME HEALTH
Temple, TX
03.2021 - 06.2022
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Followed care plan and directions to administer medications.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens
- Recorded client status progress and challenges in logbooks and reports
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Supported bathing, dressing and personal care needs.
Customer Service Representative
TTEC (TELETECH)-HEALTHCARE SOLUTIONS
Work From Home, TX
02.2019 - 01.2022
- Provided accurate information about products and services to customers.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Answered customer inquiries and provided accurate information regarding products and services.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions
- Contacted customers about potential service upgrades, new services and account changes.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
CERTIFIED MEDICAL ASSISTANT: CMA -
The College of Health Care Professions
TXHIGH SCHOOL DIPLOMA -
Harker Heights High School
Harker Heights, TXSkills
- Medication administration
- Medical terminology
- Time management
- Microsoft PowerPoint
- Technical support
- Customer education
- Strategic sales
- Creative problem solving
- Calm demeanor
- Vital sign monitoring
- Patient documentation
- Medical coding
- Clinical procedures
- Patient scheduling
- Healthcare compliance
- Infection control
- Customer service
- Team collaboration
- Problem solving
Certification
- NRCMA Certification, 09/01/24, 240880
- BLS Certification, 04/01/04
Timeline
Certified Medical Assistant
RPMCARES
07.2024 - 07.2026
Certified Medical Assistant
BAYLOR SCOTT & WHITE
06.2023 - 10.2024
Caregiver
PINEY WOODS HOME HEALTH
03.2021 - 06.2022
Customer Service Representative
TTEC (TELETECH)-HEALTHCARE SOLUTIONS
02.2019 - 01.2022
CERTIFIED MEDICAL ASSISTANT: CMA -
The College of Health Care Professions
HIGH SCHOOL DIPLOMA -
Harker Heights High School