Kailea Wheatley
Claremore
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
2020
2020
years of post-secondary education
Work History
Customer Service Representative
Robins Nest
Pryor
11.2023 - 04.2024
- Assisted customers with inquiries and provided product information.
- Resolved customer complaints through effective communication and problem-solving skills.
- Processed orders and managed transactions using company software systems.
- Educated customers on promotions, services, and product features effectively.
- Trained new staff on customer service protocols and best practices for engagement.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Bank Teller
RCB Bank
Oologah
04.2023 - 10.2023
- Processed customer transactions efficiently and accurately.
- Assisted customers with account inquiries and updates.
- Handled cash and maintained accurate cash drawer balances.
- Followed bank policies to ensure compliance and security measures.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
Restaurant Manager
J Farley’s
Claremore
02.2018 - 03.2023
- Managed daily restaurant operations and ensured smooth service flow.
- Trained and supervised staff to enhance team performance and efficiency.
- Developed schedules to optimize staffing levels during peak hours.
- Resolved customer complaints professionally to maintain satisfaction levels.
- Coordinated staff meetings to discuss policy updates and operational changes.
- Monitored financial transactions for accuracy during daily cash handling.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Maintained detailed records of sales transactions and daily shift reports.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
Education
Claremore High School
Claremore, OKSkills
- Customer relationship management
- Conflict resolution
- Order processing
- Software navigation
- Cash handling
- Financial transactions
- Staff training
- Operational compliance
- Effective communication
- Time management
- Team collaboration
- Adaptability to change
Timeline
Customer Service Representative
Robins Nest
11.2023 - 04.2024
Bank Teller
RCB Bank
04.2023 - 10.2023
Restaurant Manager
J Farley’s
02.2018 - 03.2023
Claremore High School