Kaileab Estifanos
Houston,TX
Summary
Adaptable student with knowledge of account development, brand management and client relations. Dedicated worker with excellent communication, time management and computer skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Bartender
Postino
Houston, TX
05.2023 - Current
- Crafted and served high-quality cocktails and beverages, ensuring exceptional customer satisfaction.
- Managed bar inventory, monitored stock levels, and placed orders to maintain optimal supplies.
- Trained new staff on bartending techniques, customer service standards, and operational procedures.
- Developed seasonal drink menus that enhanced customer engagement and drove sales.
- Established strong relationships with regular patrons, fostering a welcoming atmosphere and loyalty.
- Maintained cleanliness and organization of the bar area in compliance with health regulations.
- Collaborated with kitchen staff to create complementary food pairings for beverage offerings.
- Served high customer volumes during special events, nights, and weekends.
- Executed cash management responsibilities to uphold financial accuracy and integrity at end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Amazon Delivery Associate
Amazon
Houston, TX
08.2022 - 05.2023
- Answered customer questions regarding products and resolved issues with order accuracy and quality.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Contacted customers prior to delivery to coordinate delivery times.
Sales Advisor
Office Depot
Houston, TX
09.2021 - 08.2022
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed key customer relationships to increase sales.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Fostered relationships with customers to expand customer base and retain business.
- Created successful strategies to develop and expand customer sales.
Education
Associate - Economics
Houston Community College
Houston, TX05-2023
Diploma -
Westbury Senior High School
Houston, TX01-2019
Skills
- Negotiation
- Business Analysis
- Salesmanship
- Business Development
- Financial Analysis
- Customer Service
- Efficiency and Time Management
- Communication and Interpersonal Skills
- Spanish - Intermediate
- Amharic - Fluent
Timeline
Bartender
Postino
05.2023 - Current
Amazon Delivery Associate
Amazon
08.2022 - 05.2023
Sales Advisor
Office Depot
09.2021 - 08.2022
Diploma -
Westbury Senior High School
Associate - Economics
Houston Community College
Education and Training
true