Kailee Bland
League City,TX
Summary
A dedicated and detail-oriented professional with extensive experience in verifying personal information, customer service, data entry, and documentation review. Adept at resolving customer issues efficiently, maintaining confidentiality, and providing accurate information to support clients and teams.
Overview
5
5
years of professional experience
Work History
Resolution Specialist
Spark Delivery Support
06.2023 - Current
- Verified driver information and provided prompt issue resolution
- Changed phone numbers and force-completed deliveries
- Basic computer processing and troubleshooting
- Documentation review
- Data Entry
- Provided correct and accurate information to drivers
- Confidentiality and security compliance
- Escalated issues as needed while handling sensitive personal information
Delivery Driver/Customer Service
03.2020 - 04.2023
- Followed oral and written instructions to ensure accurate service
- Managed over 50 customer inquiries and complaints daily
- Maintained an upbeat, positive attitude in a fast-paced environment
- Completed rush deliveries while adhering to corporate procedures
- Maintained confidentiality of customer data and handled payments
Education
High School -
Island High School
01.2020
Skills
- Verifying personal information with accuracy
- Customer service
- Problem-solving
- Data entry
- Documentation review
- Basic computer processing
- Troubleshooting
- Effective listening
- Communication
- Confidentiality
- Security compliance
Projects And Volunteer Work
- Engaged in various projects related to transportation support and training.
- Volunteered in different areas requiring data handling and customer service.
Languages
English
Timeline
Resolution Specialist
Spark Delivery Support
06.2023 - Current
Delivery Driver/Customer Service
03.2020 - 04.2023
High School -
Island High School