Kailee Brachman-Pappas
Vancouver,WA
Summary
Friendly Lead Cashier tasked with mentoring, training and assisting other employees with completing tasks. Well-rounded and hardworking leader willing to take on new or increased level of responsibilities to enhance team success. Proven relationship-builder with motivational approach.
Overview
7
7
years of professional experience
Work History
Lead Cashier
New Seasons Market
10.2023 - Current
- Oversee front end operations by upholding company values and policies, working together collectively to provide a positive and friendly atmosphere and overall exemplary customer experience
- Cultivate a supportive atmosphere for team members of all departments, promoting collaboration and morale
- Train, mentor, and promote development of new cashiers with positive and encouraging techniques to maximize performance and team contributions
- Track scheduling and breaks, create tills, complete opening/closing procedures and maintain cleanliness
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones
Billing Specialist/Administrative Assistant
PlayWorks Counseling
05.2020 - 05.2023
- Assisted therapist in resolving complex billing issues, updated client records, promoting teamwork and knowledge sharing
- Developed and maintained billing procedures to balance accounts, both client and insurance responsibilities
- Worked effectively with insurance providers to resolve billing discrepancies and ensure payments
- Searched insurance provider portals for explanation of benefits, recorded in electronic healthcare record system, and prepared itemized billing statements
Front End Supervisor/Cashier
Ross Dress For Less
03.2021 - 03.2022
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly, certified in de-escalation skills
- Trained new hires in cashier procedures, evaluated and corrected issues, and delegated tasks to staff for efficient operations
- Collected and handled revenue, selected to process high ticket items, supported loss prevention, managed closing procedures
Headguard/Water Safety Instructor
City Of Vancouver
07.2017 - 07.2020
- Certified to administer first aid/CPR to distressed patrons, and assess hazards for pool safety
- Streamlined team communication leading to improved collaboration and quicker response times
- Taught competency-based water safety and swimming skills in playful and creative ways to all ages (9 months to 80+ years old)
Education
Bachelor of Arts - Psychology
University of New Hampshire
Durham, NH05.2020
Associate of Arts -
Clark College
Vancouver, WA05.2018
Skills
- Training and Mentoring
- Customer Service
- Team Leadership
- Advanced Communication
Skill Development
- Dover Teen Center, Intern, 2019, Mentoring/working with “at-risk” youths who need guidance to escape negative influences (such as family members, drugs, peer pressure, etc.), Communication, Professionalism, Teamwork, Empathy
- Crossroads Community Church, Volunteer, 2015-2018, Observing and creating an active learning environment for children of many ages, Safety, Childcare, Patience, Leadership, Behavioral Management
Timeline
Lead Cashier
New Seasons Market
10.2023 - Current
Front End Supervisor/Cashier
Ross Dress For Less
03.2021 - 03.2022
Billing Specialist/Administrative Assistant
PlayWorks Counseling
05.2020 - 05.2023
Headguard/Water Safety Instructor
City Of Vancouver
07.2017 - 07.2020
Bachelor of Arts - Psychology
University of New Hampshire
Associate of Arts -
Clark College
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