Kailee Eskelsen
Idaho Falls,ID
Summary
Experienced professional with a diverse background in travel advising, business development, banking, and sales. Over 15 years of experience in customer service, relationship management, and business operations. Demonstrated ability to drive revenue growth, cultivate strategic partnerships, and deliver exceptional customer experiences. Adept at multitasking, problem-solving, overcoming challenges, and thriving in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Business Development Manager
All Seasons Cleaning LLC
Idaho Falls, ID
05.2023 - 05.2024
- Create, manage, and execute business plan while communicating company vision and objectives.
- Assist with hiring process and training of new employees.
- Develop and implement strategic plans for business growth, resulting in increased profitability.
- Increase client base by identifying new business opportunities while cultivating strong relationships.
- Generate new business with marketing initiatives and strategic plans on all platforms, including social media.
Travel Agent/Owner
Fun Park Go
Idaho
03.2013 - 07.2023
- Built and managed a successful travel business for over 10 years, providing personalized vacation planning and travel solutions to a loyal client base.
- Developed expertise in destination research, itinerary planning, and travel package customization, delivering exceptional customer experiences.
- Maintained comprehensive knowledge of global travel regulations, visa requirements, and industry trends to ensure seamless travel for clients.
- Cultivated strong client relationships through superior service, resulting in high client retention and consistent referrals.
- Leveraged marketing strategies, including social media campaigns and email outreach, to expand brand visibility and attract new clients.
- Negotiated with travel vendors and suppliers to secure competitive rates and exclusive deals for clients.
- Oversaw all aspects of business operations, including budgeting, financial reporting, and customer relationship management.
- Provided expert problem-solving support to clients, resolving issues such as cancellations, itinerary changes, and emergency travel needs.
- Demonstrated exceptional time management and multitasking skills by managing multiple clients and travel arrangements simultaneously.
- Consistently exceeded annual sales goals through proactive upselling and tailored travel recommendations.
Call Center Representative
EICU
Idaho
01.2010 - 02.2012
- Responded to customer calls and emails to answer questions about products and services.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Educated customers on company systems, form completion, and access to services.
Teller
EICU
Idaho
10.2008 - 01.2010
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- As a primary point of contact, learning about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Clothing Sales Associate
Aeropostale
Idaho
08.2005 - 12.2008
- Restocked shelves and organized displays in alignment with merchandising standards.
- Greeted customers, identified needs and provided product advice.
- Cleaned, closed, and secured store at end of shift.
- Processed incoming stock and documented product information to manage inventory levels.
Education
Bonneville High School
Idaho Falls, ID10.2007
Skills
- Effective problem solver
- Excels at communicating
- Social Media Promotion
- Marketing
- Business Development
- Financial Management
- Relationship Development
- Department Oversight
Timeline
Business Development Manager
All Seasons Cleaning LLC
05.2023 - 05.2024
Travel Agent/Owner
Fun Park Go
03.2013 - 07.2023
Call Center Representative
EICU
01.2010 - 02.2012
Teller
EICU
10.2008 - 01.2010
Clothing Sales Associate
Aeropostale
08.2005 - 12.2008
Bonneville High School