Kailee Paterson
Honolulu,HI
Summary
Orderly and committed customer service professional offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
6
6
years of professional experience
Work History
Dog Bather/Groomer/Cashier
PetSmart
Honolulu, USA
12.2018 - 10.2019
- Proficient use of computer software for checking customers in and out, editing services, and taking payments
- Worked in a fast paced environment; often multitasking by taking calls, making appointments, and servicing multiple animals within the same hour
- Complied with strict safety procedures
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of the facility at all times.
- Scrubbed, shampooed, and conditioned dogs of all sizes and breeds.
- Cleaned and sanitized tubs, tools, and equipment after each use to protect animal and staff health.
Restaurant Hostess
Terrapin Restaurant
Rhinebeck, New York
05.2020 - 07.2021
- Greeted customers and escorted them to their tables.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Assisted staff by serving food and beverages or bussing tables.
Insurance Agent
Allstate Insurance: Paterson Financial Services
Honolulu, HI
08.2021 - 10.2024
- Provided customers with information regarding plan features, pricing, and availability.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Maintained accurate records of all insurance documentation and transactions using computer software systems.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
Seasonal Worker
Target
Honolulu, HI
11.2024 - Current
- Removed outdated products from shelves in accordance with company policy.
- Stocked shelves with merchandise to ensure availability of products for customers.
- Resolved or assisted in handling routine customer concerns within established guidelines.
- Issued supplies, materials and products to team members based on information from requisitions.
- Recorded merchandise moves for correct product counts and checked quantities against stocking reports.
- Implemented effective visual merchandising strategies to maximize sales potential of products on display.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
Education
High School Diploma -
President William
McKinley High School
Honolulu, Hawaii05.2018
advanced placement courses - History
Some College (No Degree) - Agricultural Business And Management
University of Hawaii At Manoa
Honolulu, HISkills
- Client Retention
- Client Relations
- Customer Service
- Regulatory Compliance
- Risk Mitigation
- Hospitality and accommodation
- Conflict Resolution
- Attention to detail
- Hygiene standards
- Tool sanitation methods
- Facility policies and procedures
Interests
Musician, Writing, Travel
Timeline
Seasonal Worker
Target
11.2024 - Current
Insurance Agent
Allstate Insurance: Paterson Financial Services
08.2021 - 10.2024
Restaurant Hostess
Terrapin Restaurant
05.2020 - 07.2021
Dog Bather/Groomer/Cashier
PetSmart
12.2018 - 10.2019
High School Diploma -
President William
McKinley High School
advanced placement courses - History
Some College (No Degree) - Agricultural Business And Management
University of Hawaii At Manoa