Summary
Overview
Work History
Education
Skills
Accomplishments
References
Volunteer
Timeline
Generic

Kailee Pollard

Cheyenne,WY

Summary

Experienced teller/customer service representative for two years along with educational experience with finance. Highly efficient in teamwork, being dependable and having strong communication within the institution and peers. An expectation of handling/balancing a cash drawer, vault, audits, variety of reports, and wire transfers. Knowledgeable about policies and procedures within a financial institution to properly handle all consumer transactions.

Overview

10
10
years of professional experience

Work History

Teller

Banner Capital Bank
10.2022 - Current
  • Strong understanding of banking terminology and the products and services that are offered to consumers.
  • Expectation of handling transactions, wire transfers, fraud, overdrafts, creating and working with spreadsheets, balancing many reports.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers and our policies.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Front face of the institution providing exceptional customer service.
  • A great understanding of policies and procedures.
  • Taking the role as a lead teller handling cash vault, auditing drawers, etc.

Server

Texas Roadhouse
04.2018 - 10.2022
  • Handling multiple transactions throughout a shift while counting back change efficiently.
  • Maintaining organized work spaces no matter how busy it is.
  • Ability to work under pressure in a fast paced environment while providing legendary service to our customers.
  • Communicating to all FOH, BOH, management, and coworkers to operate efficiently.
  • Collaborated with team members during busy shifts for efficient and effective workflow resulting in excellent guest experience and teamwork.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Once Upon A Child

Cheyenne
07.2016 - 04.2017
  • Worked directly with customers and management to achieve a steady work environment.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Ability to write out checks to customers in exchange for the clothes that they sold us.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Dairy Queen

Cheyenne
11.2014 - 07.2016
  • Created and maintained cash reports at the end of each shift
  • Operated the drive-through window and sales register quickly and efficiently
  • Demonstrated integrity and honesty while interacting with guests, team members and managers
  • Meeting customers’ needs by answering any questions and taking their order, processing their transaction and giving them their product, they purchased
  • Made cakes for customers to purchase and to be put out
  • Closing duties
  • Teamwork.

Education

Bachelor of Science - Finance

University of Wyoming
Laramie, WY
12.2022

High School Diploma -

Central High School
Cheyenne, WY
05.2018

Skills

  • Teamwork
  • Soft skills
  • Excellent customer service
  • Pays attention to detail
  • Excel and typing skills
  • Problem Solver
  • Cash handling skills
  • Communication skills
  • Strong Work Ethic
  • Organization and Planning
  • Multitasker
  • Professionalism

Accomplishments

  • High School Diploma
  • TIPS certification

References

  • Claire Snyder - Vice President | Commercial Loan Officer

     csnyder@bcbank.net | (307) 399-7568 | An employee of Banner Capital Bank

  • Darian Cortez - New Accounts Representative | Back-up Teller

     dcortez@bcbank.net | (307) 286-1194 | An employee of Banner Capital Bank

Volunteer

  • Delivering meals for Meals on Wheels since 2022 and am currently present in doing so now.
  • Volunteered for "Keep Crow Creek Clean" in 2020.
  • Volunteered for the pancake breakfast in regards to CFD in 2018.

Timeline

Teller

Banner Capital Bank
10.2022 - Current

Server

Texas Roadhouse
04.2018 - 10.2022

Once Upon A Child

Cheyenne
07.2016 - 04.2017

Dairy Queen

Cheyenne
11.2014 - 07.2016

Bachelor of Science - Finance

University of Wyoming

High School Diploma -

Central High School

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Kailee Pollard