Kailee Rader
Ishpeming,MI
Summary
I was a summer student at Cleveland cliffs for the summer of 2024. I loved the mining and blue collar environment. I was attending college for nursing but have decided to take a hiatus.
Overview
2
2
years of professional experience
Work History
Member Service Representative
Trunorth Federal Credit Union
Ishpeming, MI
02.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
Summer Student Intern
Cleveland-Cliffs
Ishpeming, MI
05.2024 - 08.2024
- Expanded professional network by attending industry conferences and engaging in meaningful conversations with peers and thought leaders alike.
- Participated in emergency response drills to be prepared for any potential incidents or accidents onsite.
- Consistently met production targets by effectively prioritizing tasks and managing resources.
- Maintained excellent communication within the team to ensure smooth coordination of activities across various sections of the mine site.
- Demonstrated strong problem-solving skills by identifying issues before they escalated into larger problems while maintaining a safe working environment.
- Collaborated with team members on complex projects, ensuring timely completion of tasks and high-quality results.
Education
No Degree - Pre Requisites For Nursing
Bay De Noc Community College
Iron MountainGED -
Ged
Ishpeming, MI10-2022
Skills
- Customer Service
- Financial Transactions
- Customer Support
- Credit Union Knowledge
- Quick Learner
- Mining Operations
- Communication abilities
- Mine Safety Protocols
- Risk management processes and analysis
- Hazard recognition
Timeline
Summer Student Intern
Cleveland-Cliffs
05.2024 - 08.2024
Member Service Representative
Trunorth Federal Credit Union
02.2023 - Current
No Degree - Pre Requisites For Nursing
Bay De Noc Community College
GED -
Ged
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