Kailee Ramos
Altitude Gilbert Trampoline Park
Gilbert,AZ
4
years of professional experience
Results-driven operations professional with four years of progressive experience in customer service, team leadership, and business operations. Advanced from Front Desk Associate to Floor Manager and ultimately Operations Manager, recognized for exceptional performance, reliability, and leadership abilities. Expertise in customer relationship management, employee training, conflict resolution, and optimizing operational processes to enhance efficiency. Eager to leverage leadership skills and a strong foundation in strategic planning within a long-term career opportunity in financial services, fostering personal growth and organizational success.
Work History
Operations Manager
10 Months- Managed and supported a team of 15+ employees, including training, coaching, performance guidance, and daily operational support.
- Identified operational issues and implemented solutions to improve efficiency and service quality.
- Handled escalated customer concerns by identifying solutions, communicating professionally, and maintaining customer satisfaction.
- Managed employee scheduling, staffing needs, and operational planning.
- Coordinated deliveries, vendor communication, inventory needs, and facility operations.
- Assisted with hiring, onboarding, and training new employees.
- Identified operational issues and implemented targeted solutions to enhance service quality and streamline processes.
Floor Manager
2 Years 6 Months- Supervised daily activities of team of 15+ employees, ensuring efficient operations in fast-paced customer-focused environment.
- Trained employees on procedures, customer service expectations, and safety standards.
- Resolved customer concerns, fostering positive experiences and loyalty.
- Coordinated scheduling and performance evaluations, streamlining daily operations for management.
- Ensured accuracy, organization, and compliance with company policies.
Front Desk Associate / Party Host
9 Months- Delivered exceptional customer service by assisting guests, answering questions, and resolving concerns to enhance guest satisfaction.
- Oversaw customer check-ins, reservations, and payments, ensuring transaction accuracy and a smooth arrival experience.
- Coordinated events to create memorable experiences for customers while ensuring all details met their expectations.
- Maintained organization and professionalism in a high-energy environment.
Education
High School Diploma
Skills
Operations Management
Team Leadership
Employee training
Workforce scheduling
Customer Relationship Management
Financial Transaction Handling
Cash handling
Policy compliance
Recordkeeping
Microsoft Office
Problem Solving
Conflict Resolution
Timeline
Operations Manager
Altitude Gilbert Trampoline Park
08.2025 - 06.2026Read More
Floor Manager
Altitude Gilbert Trampoline Park
02.2023 - 08.2025Read More
Front Desk Associate / Party Host
Altitude Gilbert Trampoline Park
05.2022 - 02.2023Read More
Williams Field High School
High School Diploma
Read More