Kailei Ramirez
2745 Hopkins Ave ,California
Summary
Dynamic and dedicated professional with extensive experience in customer service and guest relations at Holiday inn express and suites . Proven ability to resolve issues swiftly, enhancing guest satisfaction and loyalty. Skilled in cash handling and adept at maintaining accurate records, ensuring seamless operations during peak periods. Committed to delivering exceptional service in every interaction.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
Jenny Petersen
04.2023 - 04.2025
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Cashier
Catrina
San Francisco, CA
04.2018 - 05.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Carlmont High School
Belmont, CA06.2023
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
Timeline
Front Desk Agent
Jenny Petersen
04.2023 - 04.2025
Cashier
Catrina
04.2018 - 05.2019
High School Diploma -
Carlmont High School