Kailen Ward
Newport
Summary
Demonstrated ability to manage day-to-day operations effectively, ensuring accurate completion of tasks related to customer service and product management. Collaborated with diverse teams to address challenges and enhance service delivery, resulting in improved customer satisfaction. Maintained organization and cleanliness in work areas, contributing to a positive environment for both customers and staff. Developed problem-solving skills through direct interaction with customers, efficiently resolving inquiries and complaints.
Overview
4
4
years of professional experience
Work History
Gourmet Cheese Customer Service
Oliver’s Market
Santa Rosa
09.2022 - 02.2025
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Food preparation
Customer Service Representative
Mr. Pickles Sandwich Shop
Santa Rosa
05.2021 - 07.2022
- Assisted customers with menu selections and special dietary needs.
- Handled customer complaints and resolved issues promptly and professionally.
- Operated point-of-sale system for accurate order processing and payments.
- Maintained cleanliness and organization of dining and service areas.
- Collaborated with team members to ensure efficient service during peak hours.
- Prepared sandwiches following established recipes and quality standards.
- Trained new staff on customer service protocols and sandwich preparation techniques.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Some College (No Degree) - Psychology
Santa Rosa Junior College
Santa Rosa, CASkills
- Customer service and satisfaction
- Organization
- Problem solving
- Cleanliness
Affiliations
- Making music
- Collecting records
- Fashion
- Video games
Timeline
Gourmet Cheese Customer Service
Oliver’s Market
09.2022 - 02.2025
Customer Service Representative
Mr. Pickles Sandwich Shop
05.2021 - 07.2022
Some College (No Degree) - Psychology
Santa Rosa Junior College