Kailen Whitfield
Greensboro,NC
Summary
Personable and astute student with proven time management, collaboration and communication skills developed from proven success in school and in the workplace. Adept at building and overseeing strategic approaches focused on enhancing group dynamics at individual and organizational levels by understanding and addressing human factors. Familiar with creating and deploying both established and innovative experimental designs to improve research and enable important changes.
Overview
5
5
years of professional experience
Work History
Online Personal Shopper
Walmart
Greensboro, NC
10.2021 - Current
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Front End Team Lead
Zaxby's Chicken Fingers & Buffalo Wings
Greensboro, NC
01.2020 - 01.2021
- Rejuvenated culture to realign procedures and improve customer service and satisfaction.
- Transformed employee performance by enhancing training and mentoring strategies in operational and customer-facing roles.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Monitored cash drawers in three checkout stations to verify adequate cash supply.
Customer Engagement Specialist and Virtual Executive Administrator
Whitty's Chicken And Fish
Waddell, AZ
01.2017 - 01.2020
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Built relationships with customers and community to establish long-term business growth.
- Maintained up-to-date knowledge of competitor products and pricing in market served.
- Implemented systems and procedures to increase sales.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
Education
Bachelor of Science - Psycholgy
North Carolina A & T State University
Greensboro, NC05.2024
Skills
- Flexible and Adaptable
- Self-Motivated
- MS Office
- Excellent Communication
- Analytical and Critical Thinking
- Teamwork and Collaboration
- Multitasking Abilities
- Dependable and Responsible
- Organization and Time Management
- Interpersonal Communication
- Attention to Detail
- Problem-Solving
Timeline
Online Personal Shopper
Walmart
10.2021 - Current
Front End Team Lead
Zaxby's Chicken Fingers & Buffalo Wings
01.2020 - 01.2021
Customer Engagement Specialist and Virtual Executive Administrator
Whitty's Chicken And Fish
01.2017 - 01.2020
Bachelor of Science - Psycholgy
North Carolina A & T State University