Kailey Branscum

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Reduced operational risks while organizing data to forecast performance trends.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performance results.
• Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Formulated policies and procedures to streamline operations.

Shadowed the EHR/ IT Management Team.

Worked with the HIM Manager for medical coding and chart review processes.

Analyzed the ROI team and created a training plan for implementation.

Observed case management's daily activities.