Kailey Douglas
Rio Rancho
Summary
Detail-oriented professional with expertise in accounts payable and payroll administration. Proven track record in enhancing operational efficiency and ensuring accurate financial documentation. Strong background in customer support, contributing to improved client satisfaction and retention.
Overview
6
6
years of professional experience
Work History
Project Coordnator/Accounting Clerk
RM-MCI dba Nowlin Mechanical
Albuquerque
03.2026 - Current
- Managed the processing of invoices, payments, and statements to ensure accurate financial records. in a timely manner.
- Processed accounts payable and receivable transactions, ensuring timely and accurate financial operations.
- Coordinated monthly billing activities, maintaining current accounts receivable records to support cash flow management.
- Maintained accurate financial records and documentation on a daily basis.
- Organized filing system for invoices and receipts, facilitating easy access to financial documentation.
- Communicated promptly with vendors regarding payment inquiries.
- Supported payroll functions through regular verification of employee timecards.
- Prepared bank deposits by compiling data from cashiers.
Assistant Manger
Mister Carwash
Albuquerque
03.2023 - 01.2026
- Coordinated staff scheduling to ensure optimal coverage during peak hours, enhancing customer service.
- Supervised daily operations of car wash services, ensuring smooth workflows and effective staff performance.
- Trained new employees on service protocols and customer interaction techniques.
- Managed inventory levels for cleaning supplies and conducted equipment maintenance to maintain service readiness.
- Ensured compliance with safety standards and operational procedures.
- Resolved customer complaints efficiently to uphold service quality standards.
- Implemented process improvements to enhance workflow efficiency and service speed.
Team member
Whataburger
Rio Rancho
12.2021 - 01.2023
- Provided exceptional customer service, enhancing positive dining experiences.
- Collaborated with team members to fulfill orders promptly during peak hours.
- Resolved customer complaints promptly, increasing customer loyalty and satisfaction.
- Trained new team members on operational procedures and customer service techniques, improving team efficiency.
- Accurately handled cash transactions at the register and efficiently processed payments.
- Maintained cleanliness of dining area, ensuring compliance with sanitation standards.
- Operated kitchen equipment while adhering to food safety protocols during meal preparation.
- Monitored inventory levels and stocked supplies to support kitchen operations effectively.
Customer Service Representative
Safelite Solutions
Rio Rancho
03.2020 - 12.2020
- Resolved customer complaints through effective communication and problem-solving strategies.
- Assisted customers with inquiries and service requests, contributing to enhanced satisfaction.
- Managed high-volume customer interactions with a positive attitude, promoting a welcoming environment.
- Delivered product knowledge on glass solutions and services, enabling informed customer decisions.
- Educated customers on insurance claims related to glass replacement services.
- Managed appointment scheduling for vehicle repair and replacement services.
- Collaborated with team members to optimize service processes and boost overall efficiency.
- Utilized customer relationship management software to track interactions and feedback.
Education
Associate of Arts - Psychology
Central New Mexico Community College
Albuquerque, NM12-2026
High School Diploma -
Cleveland High School
Rio Rancho, NM05-2022
Skills
- Customer service and support
- Project management
- Accounting principles
- Financial documentation
- Employee training
- Team collaboration
- Communication skills
- Inventory management
- Data analysis
- General ledger management
- Accounts payable oversight
- Research and due diligence
- Payment processing
- Expense reporting
- Month-end closing procedures
- Payroll administration
- Invoicing and collections
Timeline
Project Coordnator/Accounting Clerk
RM-MCI dba Nowlin Mechanical
03.2026 - Current
Assistant Manger
Mister Carwash
03.2023 - 01.2026
Team member
Whataburger
12.2021 - 01.2023
Customer Service Representative
Safelite Solutions
03.2020 - 12.2020
Associate of Arts - Psychology
Central New Mexico Community College
High School Diploma -
Cleveland High School