KAILEY ENLOW

Provide care for individuals with severe behaviors, L1MA, PCM

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
• Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
• Improved patient care by efficiently performing emergency room procedures such as wound dressing, splinting, and CPR.
• Assisted with resuscitation, CPR, and emergency airway procedures.

• Enhanced wellbeing of individual clients with personalized support for social, mental, and physical needs.
• Kept spaces clean and inviting with regular cleaning, trash removal, and laundry assistance.
• Assisted clients with taking medication on time by arranging schedules and reminders.
• Supported individuals with advanced conditions such as Alzheimer’s and Parkinson’s.
• Accompanied clients to doctors’ offices or other trips, providing transportation, assistance, and companionship.
• Encouraged patient independence with caring support for personal hygiene and mobility needs.

• Helped home-bound individuals maintain dignity by assisting with personal hygiene and care needs.
• Supported individuals with advanced conditions such as Alzheimer’s and Parkinson’s.
• Kept client treatment on-track by consistently administering prescribed medications.
• Prepared balanced, healthy meals and snacks for clients.