KAILEY HAVILAND
Philadelphia,USA
Summary
I have a year and a half experience as a Customer Service Representative at State Farm. I'm skilled at handling customer inquiries and resolving issues quickly. I communicate effectively through different channels and prioritize customer satisfaction by being empathetic and detail-oriented. I'm dedicated to building strong, lasting relationships with clients and excel in processing payments. These skills in customer service also greatly prepped me for my entry into the food industry and becoming a receptionist, which soon followed my time at State Farm. I greatly value proper presentation and interactions with others, making sure I treat all with the utmost respect. I dedicate myself fully to where I am employed and making sure I do my job to the best of my ability.
Overview
2
2
years of professional experience
Work History
Receptionist
Ancillae-assumpta Academy
Wyncote, Pennsylvania
09.2024 - Current
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Verified visitors' identification cards before allowing access to the building.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Hostess/Food Runner
Dettera Restaurant & Wine Bar
Ambler, Pennsylvania
07.2024 - 10.2024
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
- Provided menus to customers and answered questions regarding menu items.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Answered phone calls regarding customer questions and concerns
- Used to fast-paced, high-pressure enviornments
Customer Service Representative
State Farm
Philadelphia, USA
09.2022 - 04.2024
- Quickly addressed customer questions and issues, ensuring the customer felt satisfied with their experience
- Committed to ensuring customer satisfaction and fostering long-lasting client connections
- Made sure customers felt welcome and supported while also following company rules and legal requirements carefully
- Managed customer transactions, including processing payments, with accuracy and attention to detail
- Experienced in processing payments using various technological platforms
- Demonstrated strong communication skills in person, over the phone, and through email correspondence
Education
21st Century Cyber Charter School -
21st Century Cyber Charter School
06.2022
High School -
Saint Basil Academy
06.2020
Skills
- Communication
- Empathy
- Teamwork
- Conflict Resolution
- Problem Solving
- Patience
- Customer Service
- Project Coordination
- Schedule Management
- Professional and polished presentation
Timeline
Receptionist
Ancillae-assumpta Academy
09.2024 - Current
Hostess/Food Runner
Dettera Restaurant & Wine Bar
07.2024 - 10.2024
Customer Service Representative
State Farm
09.2022 - 04.2024
21st Century Cyber Charter School -
21st Century Cyber Charter School
High School -
Saint Basil Academy