KAILEY LUDEMANN
Wildwood,FL
Summary
Creative and detail-oriented Event Manager with a passion for designing memorable experiences and ensuring flawless execution. Adept at managing multiple projects simultaneously, building strong client relationships, and leading cross-functional teams to deliver high-quality events on time and within budget.
Overview
17
17
years of professional experience
Work History
Global Events Manager & Cvent SME
GE AEROSPACE
- Current
- Serve as a Global Events Manager, executing customer conferences, internal, and C-Suite level events around the globe, also assist with large-scale tradeshows/airshows when needed.
- Manage all aspects of a Conference from start to finish including: room blocks, meeting space, registration site and communications, food & beverage, promotional items, offsite events, and transportation
- Manage the Cvent account relationship for the Global Event Team
- Optimize our Cvent solutions to ensure we are using the tool effectively and efficiently
- Coordinate team trainings
- Create detailed job instructions and standard work processes for the various tools and assist the team in daily Cvent activities
- Introduced and implemented OnArrival badge printing and session scanning, as well as the Attendee Hub & app
- Manage event budgets from $250,000 to $1,500,000+
- Maintain an overall event satisfaction score of 92% or higher across all events
- Manage brand implementation throughout the event experience
- Setup the shopgeareaerospace.com brand store for employees and GE Aerospace enthusiasts
- Onboard and train new team members on event management and utilizing team event planning tools
- Manage promotional vendor relationships, worked with promotional vendor to create and rollout our GE Aerospace promotional item store
- Member of the Psychological Safety KPI team, assisting in identifying solutions for Corporate Affairs team members to better manage work/life balance
Project Manager I – E360 Onsite Solutions
CVENT
02.2022 - 01.2023
- Acted as primary client liaison for onsite solutions, optimizing event experiences with Cvent’s tools.
- Managed comprehensive planning and execution of events through active client engagement.
- Troubleshot potential issues to ensure successful onsite event delivery.
- Led implementation team and provided immediate support during events.
- Oversaw resource requests, equipment orders, and financial management using Salesforce.
- Identified client needs and submitted product improvement requests to enhance offerings.
- Trained staff on event setup, attendee hub management, and onsite equipment operation.
Community Association Manager
CASTLE GROUP
03.2021 - 02.2022
- Served as the Property Manager for The Fields HOA, a DiVosta/Pulte Group development property which will consist of 903 homes, responsible for managing staff and vendors, providing residents with Royal Service, and managing the day-to-day operations.
- Increased resident satisfaction by improving communications, customer service, and by adding Food Truck Nights
- Created a weekly report on Association Updates and write, manage, and send communications to residents
- Responsible for developing and managing a $2,748,000 budget
- Managed relationships with vendors and negotiated contracts to ensure great service at anticipated costs
- Conducted meetings for the Board of Directors, residents, and the Compliance Committee
- Developed communication plans to share with Southeast Florida Pulte Group Properties
Lifestyle Director
CASTLE GROUP
01.2020 - 03.2021
- Served as the Lifestyle Director at Del Webb at Tradition, a Pulte Group development property, responsible with planning Association events, working with Association Clubs, providing residents with Royal Service, and training fellow Lifestyle Directors.
- Planned association events that could be hosted following COVID-19 guidelines
- Worked with Club Presidents to help manage Club activities and share information with the residents
- Responsible for executing the opening of the Clubhouse and amenities: negotiated contracts with vendors for services, designed and ordered the necessary signage, purchased necessary supplies, and created sign-up pages for residents to reserve time at specific amenities
- Created a newsletter template for all 300+ Castle Group Properties, wrote the newsletter for the Company from March 2020 until March 2021
- Lead our Lifestyle Director meetings to share new ideas and train fellow Lifestyle Directors
- Received the Castle Values Fun Award in 2020
Consultant – Annual Benefit
BOYS & GIRLS CLUBS OF MARTIN COUNTY
01.2020 - 02.2020
- Consulted with staff and committee members on the 2020 Annual Benefit.
- Increased event revenue from $1million to $1.5million
- Trained Development Manager on event management and event details for future Annual Benefits
- Managed all onsite details, including staff and vendors
Director of Special Events
BOYS & GIRLS CLUBS OF MARTIN COUNTY
06.2018 - 12.2019
- Served as the Director of Special Events, responsible for planning and executing all BGCMC events, recruiting and securing corporate event sponsors, and managing event committees & volunteers.
- Developed the 2018-2019 events calendar to include fundraising, community relations, brand awareness, club, and donor appreciation events
- Refreshed event sponsorship packages to attract new and retain past corporate sponsors, increased sponsorships by $25,000
- Developed detailed event budgets to lower expenses while increasing revenue to meet each event’s revenue goal
- Increased event revenue from $835,000 (2017 -2018) to over $1,045,000 (2018-2019)
- Built relationships with local community organizations (Chambers and Young Professionals)
- Conducted meetings for event committees and staff, and presented at Board meetings
- Developed marketing collateral and social media campaigns for each event
Manager of University Events
ROSS UNIVERSITY SCHOOL OF MEDICINE
01.2017 - 06.2018
- Served as the Manager of University Events, responsible for planning and executing all University events hosted within the United States, Canada, Mexico, and St. Kitts for prospective students, current students, alumni, staff and faculty.
- Negotiated contracts with over 200 vendors to ensure costs are managed effectively and additional concessions are offered
- Lowered costs for the admissions events by $80,000 and the Commencement Budget by $25,000
- Planned and executed over 140 events, event attendance ranging from 30 to 8,000
- Event Types: The Ross Experiences, RUSM Mixers, Education Summit, Leadership Conference, Match Parties, Staff Events, Pre-Commencement Reception, and Commencement
- Managed the evacuation of 1500 students and faculty from our Campus on Dominica to Miami and then from Miami to St. Kitts, booked and scheduled transportation to and from the airport, booked 2500 room nights, arranged food and beverage at each hotel, and assisted with charter flight manifests
Admissions Events Manager
UNIVERSITY OF ROCHESTER, SIMON BUSINESS SCHOOL
09.2013 - 01.2017
- Served as the Admissions Events Manager, responsible for coordinating, managing and executing all on-campus admissions and recruitment events with the focus of attracting high-caliber talent to Simon Business School. Along with oversaw 70 graduate school Ambassadors for adequate volunteer coverage on an annual basis.
- Doubled event attendance from the 2014-2015 academic year to the 2015-2016 academic year, event attendance ranges from 30 to 120
- Negotiated contracts with hotels to include transportation to and from events, as well as breakfast vouchers for admitted attendees
- Created a system to better manage event budgets based on per person costs
- Led the effort to develop social media campaigns to increase event attendance by 15%
- Managed all communications to event attendees, staff, faculty, and alumni
- Grew alumni support and increased alumni event attendance by building relationships with them to encourage their engagement
Food and Human Safety Manager and Store Scheduler
WEGMANS FOOD MARKETS
06.2010 - 09.2013
- Served as the Food and Human Safety Coordinator and Store Scheduler for up to 700 employees, observed each department’s daily activities to ensure they met Food and Human Safety Regulations. Opened the Malvern store in the Pennsylvania Division and the Northborough store in the New England Division.
- Planned store wide safety fairs and staff appreciation events for up to 700 employees
- Worked hand in hand with the town regulatory authority to ensure we met state laws and regulations
- Had the two safest store openings for both food safety and human safety in the history of the company
- Project Manager for the roll out of the WIG “Wildly Important Goals” program at the Northborough store
Catering and Events Team Member
WEGMANS FOOD MARKETS
05.2009 - 06.2010
- Successfully planned and executed a variety of onsite and offsite events, and lead, managed and trained assigned teams.
- Created a marketing plan for local businesses and grew local business orders and events by 25% in 6 months
- Analyzed and communicated sales data for the prepared foods team and upper management
- Worked with the Executive Chef to develop new event menus to better fit the needs of our clients
- Worked with kitchen staff and servers to develop a better kitchen to table system to increase customer satisfaction
Education
Bachelor of Science - Travel and Tourism Management - Special Event Management
NIAGARA UNIVERSITY
01.2009
Skills
- Event coordination and project management
- Emergency planning and crisis response
- Strong organizational skills
- Financial budgeting and negotiations
- Solution-oriented problem solving
- Fundraising initiatives
- Employee training and development programs
- Time efficiency management
- Outstanding customer service excellence
- Expertise in Microsoft Office Suite, Cvent, Hobsons, Eventbrite, Airtable, Salesforce
Timeline
Project Manager I – E360 Onsite Solutions
CVENT
02.2022 - 01.2023
Community Association Manager
CASTLE GROUP
03.2021 - 02.2022
Lifestyle Director
CASTLE GROUP
01.2020 - 03.2021
Consultant – Annual Benefit
BOYS & GIRLS CLUBS OF MARTIN COUNTY
01.2020 - 02.2020
Director of Special Events
BOYS & GIRLS CLUBS OF MARTIN COUNTY
06.2018 - 12.2019
Manager of University Events
ROSS UNIVERSITY SCHOOL OF MEDICINE
01.2017 - 06.2018
Admissions Events Manager
UNIVERSITY OF ROCHESTER, SIMON BUSINESS SCHOOL
09.2013 - 01.2017
Food and Human Safety Manager and Store Scheduler
WEGMANS FOOD MARKETS
06.2010 - 09.2013
Catering and Events Team Member
WEGMANS FOOD MARKETS
05.2009 - 06.2010
Global Events Manager & Cvent SME
GE AEROSPACE
- Current
Bachelor of Science - Travel and Tourism Management - Special Event Management
NIAGARA UNIVERSITY