Kailey Miller
Hale'iwa
Summary
Dynamic Lead Zipline Tour Guide and Rock Climbing Instructor with a proven track record at Climbworks and Camp Rockmont for Boys. Excelled in enhancing guest relations and safety standards, achieving significant improvements in visitor satisfaction, and program growth. Skilled in public speaking and crisis management, adept at creating memorable, culturally sensitive experiences for diverse groups. Creative hospitality and travel industry professional with a wealth of historical knowledge. Offering excellent customer service and public speaking skills. Career success involves working with visitors and travelers to create entertaining and educational experiences. Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.
Overview
5
5
years of professional experience
Work History
Property Host
Roamstead
Cosby
05.2025 - 11.2025
- Greeted and assisted visitors to create a welcoming atmosphere.
- Managed multi-line phone system, efficiently directing calls to appropriate personnel.
- Processed guest inquiries, delivering accurate information regarding available services.
- Maintained cleanliness and organization of front desk area and lobby to enhance guest experience.
- Utilized office software to update client records and manage databases effectively.
- Responded promptly to inquiries via phone or email, ensuring professional customer service.
- Fostered positive interactions with customers to build rapport and trust.
- Streamlined front desk operations to improve overall efficiency and service quality.
Lead Zipline Tour Guide
Climbworks
11.2022 - 11.2025
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
Rock Climbing Instructor
Camp Rockmont For Boys
08.2022 - 11.2022
- Improved safety standards by conducting thorough equipment inspections before each climbing session.
- Collaborated with colleagues on creating new instructional courses for advanced climbers looking to expand their skillsets further.
- Contributed to the growth of the rock climbing program by actively seeking feedback from clients to continually refine instructional methods and practices.
- Evaluated clients'' progress regularly and adjusted instructional strategies accordingly to help them achieve their personal climbing goals effectively.
Sales Associate
Target
05.2021 - 07.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
West Henderson High School
Hendersonville, NC05.2022
Skills
- Public speaking and presentations
- Effective communication
- Safety awareness
- Creative problem-solving
- Guest relations and engagement
- Sales proficiency
- Crisis management and emergency response
- Cultural sensitivity
- Cleanliness standards
- Tour enhancement
- Schedule flexibility
- Cash handling expertise
- Problem-solving skills
- Team collaboration
- Multitasking ability
- Professional appearance
- Reservations coordination
- POS software proficiency
Timeline
Property Host
Roamstead
05.2025 - 11.2025
Lead Zipline Tour Guide
Climbworks
11.2022 - 11.2025
Rock Climbing Instructor
Camp Rockmont For Boys
08.2022 - 11.2022
Sales Associate
Target
05.2021 - 07.2022
High School Diploma -
West Henderson High School