Kailey Murray
Durham,NC
Summary
Motivated professional with engaging personality and a flexible approach. With a broad background of an array of customer service jobs providing for example, excellent dining experiences, engaging art instruction, and relaxing spa visits. A quick learner and willing to go above and beyond to meet and exceed expectations.
Overview
6
6
years of professional experience
Work History
Intern
Durham Democrats
01.2024 - Current
- Utilized data-driven strategies to target specific demographics for increased voter outreach effectiveness.
- Adapted communication style to address diverse populations effectively, ensuring inclusivity and respect for all individuals encountered.
- Increased voter registration rates by effectively communicating the importance of civic participation during door-to-door and on-the-street canvassing.
Server/Bartender
M Restaurant Group
08.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed 3 traditional roles in a restaurant at once by being the host, waitress, and bartender of a small establishment, often with no other FOH staff.
Membership Specialist
Hand and Stone Spa
01.2023 - Current
- Promoted from Spa Associate to Membership Specialist within 6 months, demonstrating exceptional customer engagement and sales skills
- Utilized strong interpersonal abilities to build lasting client relationships, resulting in increased retention and referrals
- Effectively communicated spa offerings and benefits to clients, leading to a notable uptick in membership sign-ups.
Chandler
Hummingbird Candle Company
09.2022 - 12.2022
- Assembled candles and provided customer service in a warehouse and retail environment, showcasing attention to detail and craftsmanship
- Conducted engaging BYOB candle-making classes, showcasing effective communication and teaching skills
- Managed store operations independently, leading to increased sales and repeat business.
Server, Bartender, Trainer
Uncle Julio's
09.2020 - 01.2022
- Managed high-pressure dining and bartending responsibilities in a fast-paced Mexican restaurant, ensuring exceptional customer experiences
- Facilitated training programs for new staff, fostering a cohesive team environment and ensuring consistent service quality
- Developed problem-solving skills to address customer concerns and maintain a positive atmosphere.
Customer Lead Office
Food Lion
03.2020 - 07.2020
- Oversaw cashier team and managed cash deposits, demonstrating strong financial acumen and leadership
- Maintained safe and organized cash handling procedures, contributing to accurate financial transactions
- Implemented efficient processes to streamline cashier operations and enhance customer satisfaction.
Research Assistant
Carolina Institute for Developmental Disabilities
08.2018 - 05.2020
- Conducted clerical tasks, managed bulk mailings, and conducted phone outreach, showcasing organizational and communication skills
- Provided valuable support to research projects and administrative tasks, contributing to the institute's overall mission.
Education
Bachelor of Arts in Global Studies and Political Science -
University of North Carolina At Chapel Hill
08.2023
Skills
- Leadership and team management
- Customer service and sales
- Training and mentoring
- Cash handling and financial management
- International relations and diplomacy
- Membership retention strategies
- Student Engagement
- Guided and Modeled Instruction
Timeline
Intern
Durham Democrats
01.2024 - Current
Server/Bartender
M Restaurant Group
08.2023 - Current
Membership Specialist
Hand and Stone Spa
01.2023 - Current
Chandler
Hummingbird Candle Company
09.2022 - 12.2022
Server, Bartender, Trainer
Uncle Julio's
09.2020 - 01.2022
Customer Lead Office
Food Lion
03.2020 - 07.2020
Research Assistant
Carolina Institute for Developmental Disabilities
08.2018 - 05.2020
Bachelor of Arts in Global Studies and Political Science -
University of North Carolina At Chapel Hill
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