Generated weekly VITAL case status reports for supervisors and case agents as requested.
Reviewed and process case files upon case closure of investigation; prepare reports and media for submission into system.
Customer support with assisting incoming calls and assistance of field office visitors.
Assisted agents in processing mail and packages for shipment via FedEx, UPS, and USPS.
Created new case files for various squads and assisted agents in any administrative tasks throughout the case process.
Maintained recently closed cases as well as extended retention case files on site for standard retention.
Safeguarded sensitive and controlled material in accordance with security policies.
Created a system for case files that required evidence disposal to ensure the integrity and accountability of case file contents.
Government Purchase Card holder to assist in the purchases of various items for the field office. Processed background and criminal history checks using various law enforcement and government databases.
Intern
Naval Criminal Investigative Service
Camp Pendleton, CA
01.2023 - 11.2023
Assisted Supervisory Special Agent in reconstruction and organization of cases with the Cold Case Homicide Unit.
Scanned and uploaded cold cases into system.
Assisted Program Analysts with copying and scanning cases being sent to headquarters.
Copied media discs within cases and ensured they were operational.
Assisted The Special Proactive Operations Squad with undercover tactics training.
Assisted various Special Agents when help was needed.
Cashier/Food Service Worker
The Walt Disney Company
Anaheim, CA
05.2019 - 11.2023
Performed cash, card and check transactions to complete guests purchases.
Maintained energy and enthusiasm in fast-paced environment.
Communicated with staff and superiors about needs of employees as well as guests.
Displayed strong knowledge and understanding of guests needs.
Provided guests with ordered product as efficiently as possible in a timely manner with friendly customer service.
Roles included regular cashier, new hire trainer, and shift leader.
Continuously made sure that each location was fully stocked with relevant and important supplies and prevented any food safety hazards.
Assistant to the Production Manager
iPolymer
Irvine, CA
11.2020 - 08.2021
Assembled and measured precision plastic product and prepared for shipping.
Documented quality of measured products and input data into computer.
Processed data software operating system weekly to adjust as needed.
Collected items from stock to assemble orders for customers.
Checked stock cycle counts and sent reports to managers about shortages
Cashier/Customer Service Representative
Regal Cinemas
Irvine, CA
09.2016 - 04.2019
Operated cash register for cash and credit card transactions with excellent accuracy levels.
Helped customers complete purchases and join reward programs.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Resolved guest conflicts when they needed assistance with ticket switches or refunds while enforcing policies
A versatile employee attaining knowledge of each department.
Trained new hires and worked at customer service desk.
Education
Bachelor of Arts - Forensic Psychology
Arizona State University
Online
06-2023
Associate of Arts - Psychology, Liberal Studies, & General Education
Saddleback College
Mission Viejo, CA
12-2021
Skills
Leadership skills
Organization and Time Management
Ability to Multitask
Communication
Attention to Detail
Collaborative Teamwork
Customer Service
Staffing oversight
Timeline
Management & Program Analyst
Naval Criminal Investigative Service
12.2023 - Current
Intern
Naval Criminal Investigative Service
01.2023 - 11.2023
Assistant to the Production Manager
iPolymer
11.2020 - 08.2021
Cashier/Food Service Worker
The Walt Disney Company
05.2019 - 11.2023
Cashier/Customer Service Representative
Regal Cinemas
09.2016 - 04.2019
Bachelor of Arts - Forensic Psychology
Arizona State University
Associate of Arts - Psychology, Liberal Studies, & General Education
Executive Assistant Director, Counterintelligence Support to Research, Development and Acquisition (RDA) and the Australia, United Kingdom and United States Security Partnership (AUKUS) at NAVAL CRIMINAL INVESTIGATIVE SERVICE (NCIS)Executive Assistant Director, Counterintelligence Support to Research, Development and Acquisition (RDA) and the Australia, United Kingdom and United States Security Partnership (AUKUS) at NAVAL CRIMINAL INVESTIGATIVE SERVICE (NCIS)