Kailey Quirino
Amarillo National Bank
Amarillo,TX
11
years of professional experience
Highly dependable, personable, organized individual with exceptional customer service, and verbal skills. Demonstrated 5 plus years relatable experience and talent to perform a wide range of front desk and administrative tasks. Outgoing individual who works hard collaboratively to attain the goals of the company.
Work History
Customer Service Representative
1 Year 11 Months- Managed resolution of customer inquiries to improve overall service quality.
- Oversaw high-volume phone call operations, directing inquiries to appropriate departments for efficient client support.
- Managed loan payment processing and addressed customer questions to enhance service quality.
- Trained new staff on customer service protocols and system navigation skills
Stocking Associate
1 Year 10 Months- Stocked/worked merchandise to appropriate salesfloor departments
- Created features/displays of bulk inventory
- Updated/changed numbers in system to maintain accurate inventory information
- Handled claims and clearance items.
- Replenished items to maintain stock availability
Retail Receiving Associate
11 Months- Unpacked, sorted, priced and stocked all retail from box to sales floor
- Sorted and stored clothing and shoes to maintain department order
- Stocked merchandise displays on sales floor with retail products
- Maintained and stocked sorting and labeling stations for efficient workflow support
- Prepared workstation by cleaning and organizing tools for efficient use next day
Receptionist/Stylist Assistant
1 Year 9 Months- Greet clients entering the salon and make them feel welcome, determine nature and purpose of visit
- Assist stylist with client color services, shampooing, preparation/cleanup of necessary color supplies, cleanliness of station
- Take payments for services, schedule follow up appointments and create yearly schedules for clients
- Managed sales transactions to ensure accurate financial records
- Handle incoming telephone calls and record messages for the owner, make phone calls for upcoming appointment reminders.
Receptionist
4 Years 7 Months- Greet clients entering the salon and make them feel welcome, provided friendly knowledgeable assistance
- Answered telephone system and directed calls accordingly, take messages, schedule appointments for clients and schedule tours with the salon coordinator
- Answered telephone system and directed calls accordingly, take messages, schedule appointments for clients and schedule tours with the salon coordinator
- Received and processed payments for services, purchases and tuition payments and kept records in receipt book
- Handled incoming calls to facilitate client inquiries and appointment scheduling., take messages, schedule appointments for clients and schedule tours with the salon coordinator
- Kept reception area clean and neat to give visitors positive first impression.
Education
High School Diploma - Cosmetologist
Skills
Customer Service
Communication
Attention to detail
Customer empathy
Conflict resolution
Multitasking
Organization
Prioritizing
Reliability
Timeline
Customer Service Representative
Amarillo National Bank
09.2024 - 08.2026Read More
Stocking Associate
Walmart
09.2022 - 07.2024Read More
Retail Receiving Associate
Burlington coat factory
09.2021 - 08.2022Read More
Receptionist/Stylist Assistant
Ugly Press Salon
07.2019 - 04.2021Read More
Receptionist
Wade Gordon Hairdressing Academy
05.2015 - 12.2019Read More
Randall High School
Read More
Wade Gordon Hairdressing Academy
High School Diploma from Cosmetologist
Read More