Kailey Rutherford
Inverness,FL
Summary
An Earnest Individual Seeking a New Opportunity for Growth. A Diligent Team Player with Technological and Customer Service Skills. Well-qualified knowledge and abilities with Pet Care needs.
Overview
9
9
years of professional experience
Work History
Post Closer
Marion Title & Escrow Company
Ocala, FL
01.2022 - Current
- Managed post-closing operations, including document recording, collateral shipment coordination, disbursements, and delivery of finalized documents to appropriate parties.
- Conducted detailed reviews of closed loan files to ensure accuracy, completeness, and compliance with company and lender requirements.
- Implemented quality control and verification procedures that reduced documentation and order-entry errors.
- Collaborated with banks and cross-functional teams to streamline workflows and improve client satisfaction throughout the closing process.
- Maintained strict confidentiality and data privacy standards while handling sensitive customer and financial information.
- Utilized computerized systems for order entry, tracking, reporting, and documentation management.
- Assisted in onboarding and training new employees on company procedures, software systems, and communication best practices.
- Managed customer correspondence and resolved inquiries professionally while maintaining timely response standards.
- Assisted in the creation and proofreading of marketing materials to ensure accuracy and alignment with brand guidelines.
- Balanced multiple priorities in a fast-paced environment while consistently delivering detail-oriented service.
Shift Manager
Pet Supermarket
Inverness, FL
03.2017 - 01.2022
- Supervised daily store operations, ensuring efficient workflow, strong team performance, and excellent customer service.
- Trained and mentored employees on company policies, product knowledge, customer service standards, and daily responsibilities.
- Developed staff schedules and coordinated team coverage during peak business hours while ensuring compliance with company policies.
- Implemented inventory management and merchandising strategies that improved stock organization, reduced waste, and supported sales goals.
- Assisted customers with product selection and provided knowledgeable guidance on pet care, nutrition, habitats, and supplies tailored to individual pet needs.
- Provided daily care for small animals, reptiles, fish, and other in-store pets by maintaining habitats, feeding animals, monitoring wellness, and ensuring proper store care standards were met.
- Resolved customer concerns and complaints professionally, creating positive shopping experiences and strengthening customer loyalty.
- Maintained clean, organized, and visually appealing sales floors, animal habitats, and product displays to enhance the customer experience.
- Operated cash registers, processed transactions accurately, and assisted customers with special orders and inventory inquiries.
- Worked collaboratively with team members in a fast-paced retail environment to meet customer needs and store goals.
Hostess
Frankie’s Beachside
Indian Harbour Beach, FL
07.2018 - 06.2019
- Welcomed and seated guests while creating a friendly, organized, and inviting dining experience.
- Managed reservations, wait lists, phone calls, and to-go orders while providing accurate wait times and menu information.
- Coordinated with servers, kitchen staff, bussers, and food runners to maintain efficient front-of-house operations during high-volume shifts.
- Assisted in training new host staff on customer service standards, operational procedures, and restaurant policies.
- Maintained cleanliness and organization of the lobby, dining areas, and host stand to uphold company appearance and safety standards.
- Supported front-of-house staff by helping manage seating arrangements, accommodating large parties and special requests, and assisting during peak hours.
- Processed customer payments accurately using POS systems, including cash, credit card, and gift certificate transactions.
- Demonstrated strong multitasking and communication skills in a fast-paced restaurant environment while consistently prioritizing guest satisfaction.
Sales Associate
Bealls
Indian Harbour Beach, FL
09.2017 - 11.2018
- Provided excellent customer service by assisting customers with product selection, sizing, footwear recommendations, and merchandise inquiries.
- Maintained organization and visual presentation of the shoe department and sales floor in accordance with company merchandising standards.
- Processed cash, credit card, returns, exchanges, and refund transactions accurately using POS systems and company procedures.
- Assisted customers in locating products, checking inventory availability, and coordinating merchandise requests from other store locations.
- Supported sales goals through effective product recommendations, upselling techniques, and strong product knowledge.
- Collaborated with team members to execute promotional events, restock merchandise, and maintain store readiness during high-traffic periods.
- Prepared merchandise for the sales floor by pricing, tagging, stocking, and rotating inventory to maintain product availability and store appearance.
- Adapted to multiple store areas as needed, supporting overall operations in a fast-paced retail environment while maintaining a professional and positive customer experience.
Education
High School Diploma - undefined
Merritt Island High School
Merritt Island, FL05-2017
Skills
- Organized
- Computer Proficient
- Attention to Detail
- Active Listener
- Efficient
- Data entry proficiency
- File management
- Teamwork
- Customer service
- Multitasking
- Animal care
- Patience and calmness
Timeline
Post Closer
Marion Title & Escrow Company
01.2022 - Current
Hostess
Frankie’s Beachside
07.2018 - 06.2019
Sales Associate
Bealls
09.2017 - 11.2018
Shift Manager
Pet Supermarket
03.2017 - 01.2022
High School Diploma - undefined
Merritt Island High School