Summary
Overview
Work History
Education
Skills
Timeline
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Kailey Straley

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

13
13
years of professional experience

Work History

Claims Administrator

Embrace Pet Insurance
01.2022 - Current
  • Worked extensively in pet insurance claim department adhering to strict service level agreements in a fast paced environment
  • Duties including, but not limited to receiving/reviewing medical records, coding health diagnosis, customer service communication / email inbox monitoring, invoice coding, document set up and review, auditing new employees work and handling appeals
  • Experience using CRM, Teams, Outlook, Workday, Microsoft Suite.

Instructional Aide

Hempfield School District
08.2020 - 01.2022
  • Assisted with daily educational services in an ever changing environment
  • Provided direct instructional support for children in grades K-6, supervised children for lunch and recess, implemented and carried out many changes and incentives for a challenging post-covid school year.

Returns Processor

QVC, Inc.
12.2014 - 08.2021
  • Processed customer returns and refund requests in a timely manner, paying close attention to detail as well as meeting departments strict UPH and quality requirements with high organizational policies.

Paralegal

Devine Law Offices, LLC
03.2011 - 02.2012
  • Provided assistance to attorneys in a multi-faceted law office covering workers compensation and domestic/family law
  • Managed multiple attorney schedules, handled client communications, basic office duties, drafting/editing of legal documents while maintaining extreme confidentiality and organization.

Education

Associate of Arts - Paralegal Studies

Harrisburg Area Community College
Harrisburg - Lancaster, PA
12.2010

High School Diploma -

Conestoga Valley Senior High School
Lancaster, PA
06.2006

Skills

  • Calendar Management
  • Customer Service
  • Organizational Skills
  • Microsoft Suite
  • Claims Processing
  • Office Management

Timeline

Claims Administrator

Embrace Pet Insurance
01.2022 - Current

Instructional Aide

Hempfield School District
08.2020 - 01.2022

Returns Processor

QVC, Inc.
12.2014 - 08.2021

Paralegal

Devine Law Offices, LLC
03.2011 - 02.2012

Associate of Arts - Paralegal Studies

Harrisburg Area Community College

High School Diploma -

Conestoga Valley Senior High School

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Kailey Straley