Kailey Straley
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Claims Administrator
Embrace Pet Insurance
01.2022 - Current
- Worked extensively in pet insurance claim department adhering to strict service level agreements in a fast paced environment
- Duties including, but not limited to receiving/reviewing medical records, coding health diagnosis, customer service communication / email inbox monitoring, invoice coding, document set up and review, auditing new employees work and handling appeals
- Experience using CRM, Teams, Outlook, Workday, Microsoft Suite.
Instructional Aide
Hempfield School District
08.2020 - 01.2022
- Assisted with daily educational services in an ever changing environment
- Provided direct instructional support for children in grades K-6, supervised children for lunch and recess, implemented and carried out many changes and incentives for a challenging post-covid school year.
Returns Processor
QVC, Inc.
12.2014 - 08.2021
- Processed customer returns and refund requests in a timely manner, paying close attention to detail as well as meeting departments strict UPH and quality requirements with high organizational policies.
Paralegal
Devine Law Offices, LLC
03.2011 - 02.2012
- Provided assistance to attorneys in a multi-faceted law office covering workers compensation and domestic/family law
- Managed multiple attorney schedules, handled client communications, basic office duties, drafting/editing of legal documents while maintaining extreme confidentiality and organization.
Education
Associate of Arts - Paralegal Studies
Harrisburg Area Community College
Harrisburg - Lancaster, PA12.2010
High School Diploma -
Conestoga Valley Senior High School
Lancaster, PA06.2006
Skills
- Calendar Management
- Customer Service
- Organizational Skills
- Microsoft Suite
- Claims Processing
- Office Management
Timeline
Claims Administrator
Embrace Pet Insurance
01.2022 - Current
Instructional Aide
Hempfield School District
08.2020 - 01.2022
Returns Processor
QVC, Inc.
12.2014 - 08.2021
Paralegal
Devine Law Offices, LLC
03.2011 - 02.2012
Associate of Arts - Paralegal Studies
Harrisburg Area Community College
High School Diploma -
Conestoga Valley Senior High School
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