Kailey Cooper
Holiday,FL
Summary
Dedicated Customer Service professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cosmetologist
Salon Norrell AVEDA
Tampa, FL
08.2020 - 02.2022
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on techniques/skills.
Beauty Advisor
Ulta Beauty
Oldsmar, FL
09.2019 - 03.2020
- Processed payments, entering sales in register for prompt customer service.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Arranged merchandise to present visually appealing displays and attractions.
Shift Manager
McDonald's Restaurant
Mankato, MN
03.2016 - 07.2019
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
Cosmetology -
Aveda Institute Tampa Bay
Clearwater, FL10.2021
High School Diploma -
Mankato West Senior High School
Mankato, MN09.2019
Skills
- Accurate money handling
- Team Building
- Training and mentoring
- Online marketing strategies
- Inventory controls
- Organization and Prioritization
- Creativity and Originality
- Handling Customer Complaints
Accomplishments
- Achievement of “Professional Excellence” -01/05/2022 in recognition of showing the most growth in a large team environment by reaching different benchmarks.
- Receiving Retail Quarterly Bonus- 01/05/2022 for selling and continuing to keep sales goals for the quarter.
- Certificate Of Recognition For “Daymaker”- 04/2021 in recognition of being a positive influence and modeling the behaviors that positively impact a team environment.
Certification
- ServSafe Manager — Expires May 2024
ServSafe Manager is a food and beverage safety training and certificate program administered by the National Restaurant Association.
- Cosmetology License — Expires Oct 2022
Cosmetology License is required for Cosmetologists to perform beauty services in the state of Florida.
Timeline
Cosmetologist
Salon Norrell AVEDA
08.2020 - 02.2022
Beauty Advisor
Ulta Beauty
09.2019 - 03.2020
Shift Manager
McDonald's Restaurant
03.2016 - 07.2019
Cosmetology -
Aveda Institute Tampa Bay
High School Diploma -
Mankato West Senior High School