Katie Baine
New Castle,DE
Summary
Performance-driven, dedicated and reliable to provide effective customer service with years of experience assisting customers using active listening and customer needs assessment to offer targeted and efficient solutions. Consistently friendly, positive and professional when handling diverse customer needs in any environment. Smoothly managing workflow and optimizing strengths to meet service quotas and contribute to overall company success.
Overview
11
11
years of professional experience
Work History
Cosmetologist
Ulta Salon and Cosmetics
Wilmington, Delaware
09.2022 - Current
- Applied makeup for special occasions such as weddings or proms.
- Performed haircuts, coloring, highlighting and styling techniques
- Provided consultations to clients on beauty treatments, products and services.
- Created customized hair styles according to client's preferences and facial features.
- Ensured proper sanitation practices were followed at all times.
- Managed appointments through scheduling software program.
- Carried out waxing services for eyebrows, legs, arms and other body parts.
- Developed a loyal client base through excellent customer service.
- Trained new staff members on salon policies and procedures.
- Promoted additional services or products available in the salon.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
- Responded to customer inquiries by phone, email, and in person.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Stocking Associate
Amazon
New Castle, Delaware
02.2022 - 07.2022
- Operated forklift safely and efficiently to move stock between locations within the warehouse.
- Verified that orders matched tickets prior to loading them onto the machines.
- Monitored stock levels throughout the day and notified management when additional product was required.
- Broke down and discarded empty packaging and boxes after stocking products.
- Moved items to designated warehouse areas.
- Operated tracking scanners to update and maintain accurate inventory information.
- Added incoming items to inventory using company software.
- Implemented loss prevention strategies to minimize shrinkage.
- Lifted materials of varied weights on regular basis.
- Palletized merchandise for easy movement to sales floor locations.
- Demonstrated great teamwork skills with staff members involved in production and transport.
Amazon Delivery Driver
Blue Hen Route LLC
New Castle, US
09.2020 - 04.2021
- Drove in commercial and residential areas with over 250 packages in routes
- Maintained ongoing communication with my management
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Utilized GPS and maps for efficient route planning.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Loaded and unloaded vehicles at distribution center and delivery address.
Waitress
The Greene Turtle Sports Bar & Grille
Wilmington, Delaware
09.2020 - 12.2020
- Took orders for food and drinks and delivered them to guests.
- Answered questions about menu items, ingredients, and pricing.
- Checked back with customers throughout meal service to ensure satisfaction.
- Prepared checks accurately and processed payments promptly.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Performed basic math calculations when computing bills for customers' meals.
- Participated in team meetings to discuss new menu items or changes in policy.
- Developed positive relationships with regular customers through friendly conversation.
- Assisted other wait staff members in times of heavy customer traffic.
- Greeted customers, answered questions and recommended specials to increase profits.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Sales & Processing Associate
HomeGoods
Newark, US
07.2018 - 09.2020
- Processed shipments and maintained organized stock shelves
- Consistently put customers with a sense of urgency and compassion
- Worked as team member to provide highest level of service to customers
- Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Ticketed, and Marked down Merchandise
Hostess And Togo
TGI Friday's
New Castle, US
08.2015 - 05.2018
- Handled and calculated card and cash transactions daily, accurately keeping payment records, issued table checks and returned proper payment
- Greeted guests entering restaurant and gathered information to seat groups or place on wait list
- Multitasking numerous orders and phone calls at once with a sense of urgency
- Checked dining and serving areas every to verify proper cleanliness and readiness for guests
- Educated guests on daily specials, menu offerings, hours, and seating
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant policy
- Answered front of house phone to inform customers of wait times, take reservations and record togo orders
Cashier, Cook, And Food Prep
Wayback Burgers
New Castle, US
07.2013 - 10.2013
- Helped customers find specific products, answering questions and offering advice
- Executed cash, and debit transactions quickly and accurately
- Grilled and deep fried various foods
- Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor
- Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers
- Answered phones politely and promptly, accurately recording and confirming orders
Education
State license - Cosmetology
Paul Mitchell the School-Delaware
Newark, DE10.2024
Some College - Architecture and Environmental Design
Morgan State University
Baltimore, MD08.2017
High School Diploma - Visual and Performing Arts
William Penn High School
New Castle, DE06.2015
Skills
- Accurate money handling
- Results-oriented
- Customer service oriented
- Reliable and punctual
- Flexible and adaptable
- Time management ability
- Verbal communication
- Focused and disciplined
- Courteous
- Organizing and prioritizing
- Active Listening
- Licensed Cosmetologist
- Reliable
Timeline
Cosmetologist
Ulta Salon and Cosmetics
09.2022 - Current
Stocking Associate
Amazon
02.2022 - 07.2022
Waitress
The Greene Turtle Sports Bar & Grille
09.2020 - 12.2020
Amazon Delivery Driver
Blue Hen Route LLC
09.2020 - 04.2021
Sales & Processing Associate
HomeGoods
07.2018 - 09.2020
Hostess And Togo
TGI Friday's
08.2015 - 05.2018
Cashier, Cook, And Food Prep
Wayback Burgers
07.2013 - 10.2013
State license - Cosmetology
Paul Mitchell the School-Delaware
Some College - Architecture and Environmental Design
Morgan State University
High School Diploma - Visual and Performing Arts
William Penn High School