Richard Shields
Valrico,FL
Summary
Adept Barber/Cosmetologist with a proven track record at Mr Shears Unlimited LLC, showcasing exceptional client consultation and interpersonal abilities. Achieved high customer retention through excellent communication and safety practices. Skilled in business management and appointment scheduling, consistently praised for outstanding service delivery and positive client feedback.
Overview
14
14
years of professional experience
Work History
Barber/Cosmetologist
Mr Shears Unlimited LLC
Brandon, FL
09.2010 - Current
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Answered incoming telephone calls and scheduled appointments for clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Showcased excellent communication skills when consulting with clients about their desired looks or addressing any concerns they may have had during the service process.
- Consistently received positive performance reviews from guests.
Education
Bachelor Business Administration - Marketing
Ohio University
Athens, OHSkills
- Quick Learner
- Team Collaboration
- Customer safety
- Verbal communication strength
- Highly motivated self-starter
- Client consultation
- Business Management
- Appointment Scheduling
- Networking expertise
- Accurate money handling
- Interpersonal abilities
- Mentoring and training
- Upselling Services
- Customer service excellence
- Multitasking Abilities
- Teamwork and Collaboration
- Decision-Making
- Excellent Communication
Additional Information
Extensive customer service experience.
Successful results in sales
Proven closer in collections
Word & Excel proficient
Timeline
Barber/Cosmetologist
Mr Shears Unlimited LLC
09.2010 - Current
Bachelor Business Administration - Marketing
Ohio University