Desired Job Title
Team Leader ManagerFood Service ManagerWork Type
Full TimeLocation Preference
On-SiteLocation: Columbia, MD
Open to relocation: Yes
Open To Work
Kaili Alston
Columbia,MD
Work Preference
Summary
Accomplished professional with several years of experience guiding and developing employees. Proven leader with strong background supervising daily activities and leading teams to meet operational goals. Stellar problem solver with excellent judgment and professional attitude.
Overview
3
3
years of professional experience
Work History
Team Leader Manager
Royal Farms, Two Farms
Baltimore, Maryland
06.2024 - Current
- Directed daily team operations to ensure efficient workflow and exceptional customer service.
- Resolved customer complaints promptly to enhance satisfaction and build loyalty.
- Provided coaching, guidance, and constructive feedback to team members.
- Fostered positive work environment to improve employee morale and increase productivity.
- Trained new employees on company policies and operational procedures to ensure compliance and effective onboarding.
Food Service Manager
Royal Farms, Two Farms
Baltimore, Maryland
12.2023 - Current
- Directed daily food service operations to ensure compliance and operational efficiency.
- Supervised kitchen staff's daily activities to guarantee adherence to health and safety regulations.
- Enforced health regulations while maintaining cleanliness throughout the facility.
- Trained team members on food safety protocols and customer service standards to ensure high-quality service and compliance.
- Implemented training programs to enhance employee performance and teamwork.
- Oversaw inventory management, streamlining ordering processes and optimizing stock rotation.
- Facilitated communication between kitchen staff and front-of-house teams to enhance operational efficiency.
Education
High School Diploma -
Baltimore School For The Arts
Baltimore, MD06-2024
Skills
- Food safety standards
- Operational efficiency
- Stock control strategies
- Employee training
- Customer service excellence
- Team leadership
- Communication
- Conflict resolution
Timeline
Team Leader Manager
Royal Farms, Two Farms
06.2024 - Current
Food Service Manager
Royal Farms, Two Farms
12.2023 - Current
High School Diploma -
Baltimore School For The Arts