Kailiahi Tamara Kanoa
Spring Valley,CA
Summary
Accomplished administrative and customer service professional with over 21 years of U.S. Navy experience in military law enforcement and government operations. Expertise in processing documentation, verifying credentials, and maintaining confidential records in strict compliance with federal regulations. Proven ability to deliver exceptional customer service, prepare comprehensive reports, and communicate effectively with diverse populations. Additional strengths include housing coordination, financial recordkeeping, and meticulous client documentation management, ensuring operational efficiency and regulatory adherence.
Overview
26
26
years of professional experience
Work History
Housing Coordinator
TURN MHS/BHS City Star ACT
03.2026 - Current
- Secured housing for 55 clients through Sponsor-Based Subsidy (SBS) vouchers and placed 50 clients in independent living housing.
- Maintained housing ledgers and coordinated rent payments to ensure accurate tracking of client housing information.
- Assisted clients with housing documentation and placement steps, facilitating effective communication with property managers and service partners.
- Handled sensitive client information confidentially while providing respectful service to individuals with varied needs and backgrounds.
- Coordinated logistics and managed competing service requests while adhering to operational and safety procedures.
Programs Coordinator
Support the Enlisted Project
02.2025 - 12.2025
- Coordinated 40+ community distribution events annually, enhancing support for military families through organized and courteous service.
- Maintained activity records, schedules, and inventory documentation while effectively communicating procedures to volunteers and participants.
- Coordinated program schedules, volunteer assignments, and service delivery for enlisted support initiatives.
- Managed intake, documentation, and follow-up for client assistance requests with accuracy.
- Tracked participant records, eligibility data, and program correspondence using standardized databases.
Military Law Enforcement & Administrative Operations
U.S. Navy
03.2001 - 09.2022
- Held progressive roles including Access Control Manager, Watch Commander, Corrections Facility Supervisor, Lead Security Supervisor, and Security Operations Manager.
- Managed identification, credentialing, and access-control processes for over 12,000 personnel; ensured accuracy of documentation and eligibility checks.
- Coordinated daily administrative and security operations across military installations and a medical facility, supporting audits and inspections.
- Supervised and trained teams of up to 60 personnel on customer communication, recordkeeping, and regulatory compliance.
- Coordinated daily administrative and security operations across military installations and medical facility to support audits and inspections.
Education
PhD - Criminal Justice in Homeland Security
National University
San DiegoMA - Homeland Security in Emergency Management
National University
San DiegoMBA - Human Resources
National University
San DiegoBA - Criminal Justice in Homeland Security
University of Massachusetts Global
San DiegoSkills
- Customer Service and Public Assistance
- Identification and Document Verification
- Administrative and Clerical Support
- Records Management and Data Entry
- Application and Form Review
- Confidentiality and Information Security
- Government Regulations and Compliance
- Financial Recordkeeping and Payment Coordination
- Report Preparation and Documentation
- Written and Verbal Communication
- Attention to Detail and Accuracy
- Problem Resolution and Public Relations
- Case management
- Processing orders
- Forms processing
Timeline
Housing Coordinator
TURN MHS/BHS City Star ACT
03.2026 - Current
Programs Coordinator
Support the Enlisted Project
02.2025 - 12.2025
Military Law Enforcement & Administrative Operations
U.S. Navy
03.2001 - 09.2022
BA - Criminal Justice in Homeland Security
University of Massachusetts Global
MBA - Human Resources
National University
MA - Homeland Security in Emergency Management
National University
PhD - Criminal Justice in Homeland Security
National University
Additional Qualifications
21 years of military service • Government records and document verification • Confidential information handling • Administrative coordination • Experience serving diverse populations