Kailin Rojas-Echeverria
Raleigh,NC
Summary
Seasoned Server displays expert knowledge in customer service and shift operation. Consistently adheres to food quality, appearance, and presentation requirements. Demonstrates good listening skills and excellent follow-through on task management and teamwork.
Overview
3
3
years of professional experience
Work History
Server Shift Leader/Trainer
Alamo Drafthouse
Raleigh, NC
10.2023 - Current
- Provided exceptional customer service and maintained a positive attitude throughout the shift
- Monitored employee performance to ensure compliance with company policies and procedures.
- Processed guest payments in point of sales system
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Maintained positive working relationship with fellow staff and management.
- Implemented strategies to increase sales and improve service quality.
- Fostered a team-oriented environment to increase morale and productivity.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Cross trained as a bartender
Esthetician
Waxing the City
Cary, NC
01.2023 - 09.2023
- Demonstrated proper use of all products to ensure client satisfaction with results.
- Meticulously maintained spa appearance and cleanliness.
- Recommended home care regimen for desired results.
- Tested products on clients to determine best results and provide product recommendations.
- Provided excellent customer service and skincare treatments to clients.
- Supported profitability by upselling products and services and processing sales.
- Maintained cleanliness of treatment room and equipment between appointments.
Esthetician
European Wax Center
Cary , NC
02.2022 - 10.2022
- Demonstrated proper use of all products to ensure client satisfaction with results.
- Meticulously maintained spa appearance and cleanliness.
- Designed customized facial and body treatments meeting individual client needs.
- Recommended home care regimen for desired results.
- Tested products on clients to determine best results and provide product recommendations.
- Provided excellent customer service and skincare treatments to clients.
- Supported profitability by upselling products and services and processing sales.
- Maintained cleanliness of treatment room and equipment between appointments.
Education
Esthesiology
Aveda Institute
Chapel Hill, NC10-2021
Skills
- Time management & punctuality
- Multitasking
- Team-oriented
- Guest service & communication
- Bilingual proficiency
- Cash handling & point of sales
- Menu knowledge
- Food safety
Languages
Sp
Professional
References
References available upon request.
Timeline
Server Shift Leader/Trainer
Alamo Drafthouse
10.2023 - Current
Esthetician
Waxing the City
01.2023 - 09.2023
Esthetician
European Wax Center
02.2022 - 10.2022
Esthesiology
Aveda Institute
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