Kailyn Castellano
Kearneysville ,wv
Summary
Compassionate Patient Care Technician with experience at WVU Medicine Berkley Medical Center Hospital, skilled in vital signs monitoring and patient education. Proven ability to enhance patient satisfaction through empathetic care and effective communication. Adaptable team player committed to maintaining high standards of safety and compliance in fast-paced healthcare environments.
Overview
5
5
years of professional experience
Work History
Patient Care Technician
Berkley Medical Center
Martinsburg, WV
08.2023 - Current
- Assisted nursing staff in daily patient care routines and activities.
- Monitored patients' vital signs and reported changes to healthcare professionals.
- Maintained cleanliness and organization of patient care areas and equipment.
- Supported mobility of patients by assisting with transfers and ambulation.
- Communicated effectively with patients to provide comfort and reassurance.
- Documented patient information accurately in electronic health records systems.
- Followed safety protocols to ensure a secure environment for patients and staff.
- Collaborated with team members to enhance overall patient care quality.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
Shift Leader
Walgreens
Raleigh, NC
06.2021 - 11.2021
- Supervised daily operations to ensure efficient workflow and customer service excellence.
- Trained and mentored new staff on company policies and procedures for optimal performance.
- Managed inventory levels, ensuring stock availability while minimizing waste.
- Implemented merchandising strategies to enhance product visibility and drive sales.
- Resolved customer inquiries and complaints promptly, enhancing satisfaction rates.
- Monitored compliance with safety standards and protocols to maintain a secure environment.
- Collaborated with management to identify process improvements that enhance operational efficiency.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Customer Service Desk Associate
Home Depot
Ranson, WV
11.2020 - 03.2021
- Provided exceptional customer support through effective communication and problem-solving techniques.
- Assisted in resolving customer inquiries via phone, email, and chat channels efficiently.
- Maintained accurate records of customer interactions using CRM software for improved service delivery.
- Collaborated with team members to streamline processes, enhancing overall service efficiency.
- Developed training materials for new associates, ensuring consistent knowledge transfer and support.
- Analyzed customer feedback to identify trends and recommend process improvements for better satisfaction.
- Facilitated resolution of escalated issues, demonstrating strong conflict resolution skills and professionalism.
- Implemented best practices in service delivery that contributed to a more cohesive team environment.
- Enhanced customer satisfaction by promptly addressing and resolving service inquiries.
- Reduced wait times by efficiently directing calls to appropriate departments for faster resolution.
- Demonstrated excellent multitasking skills by juggling multiple tasks simultaneously while maintaining attention to detail and accuracy.
- Streamlined call response times for improved efficiency and better customer experience.
- Improved overall service desk performance by regularly reviewing calls and providing constructive feedback to colleagues.
- Managed high call volumes with exceptional professionalism, maintaining a positive attitude during peak hours.
Education
Blue Ridge Community And Technical College
Martinsburg, WVJefferson High School
Shenandoah Junction, WV2020
Skills
- Vital signs monitoring
- Basic life support
- Adaptable
- Professional bedside manner
- Emergency response
- Patient education
- Data collection
- Clinical training
- Information protection
- Team collaboration
- HIPAA compliance
- Empathy and compassionate care
- Calm under stress
- Medical terminology knowledge
- Patient care technician (PCT)
- Electronic charting
- Family communication
Timeline
Patient Care Technician
Berkley Medical Center
08.2023 - Current
Shift Leader
Walgreens
06.2021 - 11.2021
Customer Service Desk Associate
Home Depot
11.2020 - 03.2021
Blue Ridge Community And Technical College
Jefferson High School