Kailyn Cook
Hephzibah,GA
Summary
Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing customer service needs. Successful in working within collaborative environments.
Overview
5
5
years of professional experience
Work History
Sortation Associate
Amazon Customer Return
05.2023 - Current
- Unpack and examine customer returns while using personal judgment, company guidelines and procedures to determine if a returned product can be resold through Amazon
- End of Line processor using handheld scanner to determine where each container should go based on its contents.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
Fulfillment Associate
Amazon Fulfillment Center
11.2021 - 04.2023
- Process work orders, locating merchandise, and packing customer orders for shipment
- Confirm merchandise information matches that of the work order
- Inspect the merchandise for damage and flaws
- Occasionally using warehouse machines such as pallet jacks
- Warehouse Problem Solver for single parcel items
- Learning Ambassador with brief training as a process guide.
Sales Associate
Vans
01.2021 - 06.2021
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Placed special orders and call other stores to find desired items
- Recommended, selected, and helped locate and obtain merchandise based on customer needs and desires
- Watched for and recognize security risks and thefts, and know how to prevent and handle these situations
- Knowledge sets include: helped customers, sales associate.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Assembler
MAU, John Deere
08.2020 - 11.2020
- Helped production workers by performing duties of lesser skill, such as supplying and holding materials and tools, and cleaning work areas and equipment
- Lifted raw materials, finished products, and packed items, manually and using hoists
- Observed equipment operations so that malfunctions can be detected, and notify operators of any malfunctions
- Signaled coworkers to directed them to move products during the production process
- Started machines and equipment in order to begin production processes
- Completed durable assemblies and subassemblies with hand and power tools.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Organized workstations to maximize productivity, reduce distractions and meet deadlines.
- Collaborated with team members to improve production processes and maintain quality standards.
- Assembled parts correctly according to specifications, reducing quality issues.
- Assembled production parts with high degree of accuracy and precision using hand and power tools.
Sales Lead
Journey Kidz
04.2019 - 03.2020
- Watched for and recognize security risks and thefts, and know how to prevent and handle these situations.
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Increased sales and customer satisfaction through personalized servicing.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Deli Worker
Bi-Lo Retail Stores
06.2019 - 12.2019
- Cleaned and sterilized dishes, kitchen tools, equipment, work spaces, serving areas
- Checked tray content for completeness and accuracy
- Alerted diners to specials and promotions
- Monitored food preparation and serving techniques to ensure that proper procedures are followed
- Prepared food items such as sandwiches, salads, soups, and beverages.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Retail Sales Associate (Seasonal)
Old Navy
07.2018 - 09.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Prioritized helping customers over completing other routine tasks in store.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma - General studies
George P. Butler Comprehensive High School
Augusta, GA2019
Skills
- Customer Satisfaction
- Creative Solutions
- Customer Experience
- Quality Checks
- Workplace Safety
- Reading Comprehension
- Retail Sales
- Microsoft Word
- Computer Technology
- Problem-Solving Skills
- Maintaining Clean Work Areas
- Teamwork Skills
Affiliations
Girl Scout of Historic Georgia 12 Years
Summer Student Volunteer at Charlie Norwood VA Hospital 2016 & 2017
Volunteer at Jenkins-White Elementary School 2022-Present
Timeline
Sortation Associate
Amazon Customer Return
05.2023 - Current
Fulfillment Associate
Amazon Fulfillment Center
11.2021 - 04.2023
Sales Associate
Vans
01.2021 - 06.2021
Assembler
MAU, John Deere
08.2020 - 11.2020
Deli Worker
Bi-Lo Retail Stores
06.2019 - 12.2019
Sales Lead
Journey Kidz
04.2019 - 03.2020
Retail Sales Associate (Seasonal)
Old Navy
07.2018 - 09.2018
High School Diploma - General studies
George P. Butler Comprehensive High School
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