Hi, I’m
Kailyn Monford
Montgomery,AL
If one is lucky, a solitary fantasy can totally transform one million realities.
Maya Angelou
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
5
years of professional experience
Work History
KBP Foods, KFCEdwardsville, IL
Team Member/ Manager
09.2020 - 02.2023
Job overview
- Takes, prepares, and packs orders
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Addressed customer needs, responding to specific requests.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Looked for ways to go above and beyond job requirements.
Wireless VisionEdwardsville, IL
Mobile Expert
06.2022 - 10.2022
Job overview
- Answered guest questions and walked through features of wireless devices to resolve confusion about device features.
- Explained the latest promotions, sales incentives, and offerings to promote savings and drive sales.
- Used on-site computer systems to access figures and documentation associated with available service plans.
- Opened and closed cash registers by counting money, separating charge slips, and balancing drawers.
- Unboxed new merchandise and restocked shelves in appealing, organized arrangements to promote items.
- Cleaned shelves, counters, and tables to maintain an organized store.
- Welcomed guests and asked open-ended questions to best determine which products would meet needs.
Tween BrandsAurora, IL
Sales Associate/ Third Key Holder
03.2018 - 08.2020
Job overview
- Provided a safe shopping experience for young girls and families
- Completed point-of-sale opening and closing functions to enable accurate transaction processing and accounting operations.
- Coached and mentored coworkers in proven sales techniques to facilitate more customer purchases and higher store revenues.
- Maintained updated brand and product knowledge to deliver optimum customer shopping experience.
- Adhered to company policies and procedures and recommended coworkers' compliance to establish uniform standards of conduct.
- Operated cash register.
- Replenished retail merchandise and displays to deliver a strong visual presentation.
- Signed for incoming shipments in the manager's absence.
- Supported loss prevention initiatives to minimize theft.
Rush University Medical CenterChicago, IL
Intern
07.2019 - 08.2019
Job overview
- Observed the day-to-day life of different medical facilities
- Worked on projects to better the West Chicago neighborhoods
- Researched the history of Chicago; predominately the black and brown neighborhoods
- Supported various program activities, assisting with administrative tasks.
- Assisted in routine research, investigations, and special projects to support the work of the assigned department.
- Handled incoming and outgoing supplies and packages and routed them to appropriate personnel.
- Developed and monitored social media content to create engagement and followers.
- Maintained positive working relationships with fellow staff and management.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Organized client meetings to provide project updates.
Education
Southern Illinois UniversityEdwardsville, IL
Bachelor of Arts from Psychology
05.2025
Metea Valley High SchoolAurora, IL
High School Diploma
05.2020
Skills
- Issue and conflict resolution
- Systems and automation applications
- Relationship building
- Training & development
- Critical thinking
- Planning & organizing
- Microsoft Office
- Problem resolution
- Teambuilding
- Reliable & trustworthy
- Flexible schedule
- Basic math
- Cash register operation
- Customer- and service-oriented
- Listening skills
- Verbal/written communication
Affiliations
College
Member of SOAR/ FAME program
Member of Black Girls Rock
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Mobile Expert
Wireless Vision
06.2022 - 10.2022
Team Member/ Manager
KBP Foods, KFC
09.2020 - 02.2023
Intern
Rush University Medical Center
07.2019 - 08.2019
Sales Associate/ Third Key Holder
Tween Brands
03.2018 - 08.2020
Southern Illinois University
Bachelor of Arts from Psychology
Metea Valley High School
High School Diploma
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