Kailyn Packer
Kennesaw,GA
Summary
Hardworking Medical receptionist brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Icon Swim
07.2022 - 10.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Caregiver
Visiting Angels Home Care
08.2022 - 08.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
Medical Receptionist
Signature Healthcare Of Marietta Ga
02.2022 - 07.2023
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
Customer Service Representative
Carmax Auto Finance
02.2021 - 01.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
Customer Service Representative
Alorica
12.2020 - 02.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Nursing
South College
Atlanta, GA06.2024
High School Diploma -
Sprayberry High School
Kennesaw, GA05.2018
Skills
- Trade-In Quotes
- Speech Clarity
- Leadership
- Excellent Written and Verbal Communication
- Patient Scheduling
- BLS Certified
- Medical Histories and Vital Statistics
- Insurance Verification
- Telephone Etiiquette
Timeline
Caregiver
Visiting Angels Home Care
08.2022 - 08.2023
Retail Sales Associate
Icon Swim
07.2022 - 10.2023
Medical Receptionist
Signature Healthcare Of Marietta Ga
02.2022 - 07.2023
Customer Service Representative
Carmax Auto Finance
02.2021 - 01.2022
Customer Service Representative
Alorica
12.2020 - 02.2021
Nursing
South College
High School Diploma -
Sprayberry High School
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