Kailyn Placker
San Antonio,TX
Summary
Proven to enhance customer satisfaction and streamline operations, I leveraged document control and client relations skills at Eye Clinics of South Texas. Expert in handling confidential information and improving communication channels, my background includes significant achievements in office administration and customer service efficiency.
Overview
5
5
years of professional experience
Work History
Ophthalmic Medical Reception/ Technician
Eye Clinics of South Texas
2022.11 - Current
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Facilitated effective communication between team members with timely and accurate message-taking and distribution.
- Expedited issue resolution by promptly escalating client concerns to relevant personnel or departments.
- Upheld high-quality standards in document creation by proofreading materials before distribution or submission when required.
Optometric Technician
Elite Vision
2021.03 - 2022.11
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Assisted optometrists in providing accurate diagnoses through precise measurements using specialized equipment.
Administrative Assistant
Texas State Optical
2019.09 - 2020.08
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Bachelor of Arts - Psychology
The University of Texas At San Antonio
San Antonio, TX05.2026
Skills
- Appointment Scheduling
- Document Preparation
- Initiative-taking
- Confidentiality handling
- Customer/Client relations
- Office Administration
- Data Entry
- Documentation And Reporting
- File Management
- Document Control
- Expense Reporting
Timeline
Ophthalmic Medical Reception/ Technician
Eye Clinics of South Texas
2022.11 - Current
Optometric Technician
Elite Vision
2021.03 - 2022.11
Administrative Assistant
Texas State Optical
2019.09 - 2020.08
Bachelor of Arts - Psychology
The University of Texas At San Antonio
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