Kailyn Ricciarelli
Salem,MA
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills honed at Red's Sandwich Shop. Proven ability to enhance guest experiences through personalized service and effective team collaboration. Skilled in cash handling and order accuracy, consistently resolving customer complaints to maintain a positive dining atmosphere.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server/Hostess/Head Food Runner
Red's Sandwich Shop
10.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Handled extremely long lines during busy season to customer satisfaction.
- Maintained kind, positive attitude towards customers at all times.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
Salem High School
Salem, MA06-2027
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Menu memorization
Accomplishments
- Earned a starting position on the varsity lacrosse team in 8th grade through hard work and dedication.
- Ended 9th grade school year with straight As by applying oneself in all classes.
Certification
- ServeSafe Food-handler certified
Timeline
Server/Hostess/Head Food Runner
Red's Sandwich Shop
10.2023 - Current
Salem High School
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