KAILYN SHACKELFORD
Pea Ridge,Arkansas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Provides excellent customer service. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Patient Care Coordinator
Ozark Orthopaedics
02.2023 - 11.2023
- Act as main point of contact for patients and medical staff by closely reviewing medical charts and maintaining high levels of communication.
- Maintain confidentiality of patient data and condition to safeguard health information.
- Work closely with patients to deliver excellent and direct individualized patient care.
- Check patients in, verify patient insurance eligibility, enter patient information into system, and collect required co-payments.
- Answer incoming calls, schedule appointments, and scan documents for patients file.
Customer Service Representative
Walton Life Fitness Center
03.2022 - 02.2023
- Maintained member satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted members in scheduling court bookings and renting out equipment.
- Greet and direct members to classes and other amenities, as well as facility tours.
Child-care provider
Self Employed
05.2018 - 12.2020
- Offered top-notch care to two children at once, ranging in age from 2 to 11
- Safely transported children to different activities after school
- Responsible for ensuring children were well taken care of while providing them with a positive experience
- Organized and cleaned property as needed
Education
Associate of Applied Science - Medical Office Management Technology
University of Arkansas-Fort Smith
Fort Smith, AR12.2022
High School Diploma -
Pea Ridge High School
Pea Ridge, AR05.2020
Skills
- Dependable and Cooperative
- Customer Relations
- Active Listening
- Time Management
- Adaptability and Flexibility
- Organizational Skills
References
Lily Pettypiece
Former Assistant Manager
(479 295-5795
Sherry Rickard
High School Teacher
(479) 685-6936
Heidi Rubi
Former co-worker
(479) 903-2801
Timeline
Patient Care Coordinator
Ozark Orthopaedics
02.2023 - 11.2023
Customer Service Representative
Walton Life Fitness Center
03.2022 - 02.2023
Child-care provider
Self Employed
05.2018 - 12.2020
Associate of Applied Science - Medical Office Management Technology
University of Arkansas-Fort Smith
High School Diploma -
Pea Ridge High School
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