Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
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KAILYN WILLIAMS

Chicago,IL

Summary

I am a dynamic and results-oriented professional with a demonstrated history of success in sales, client relations, and communications. My experience extends to international settings, where I served as an International Student Ambassador, advising students to meet their individual needs. With a Bachelor's degree in Communication Science and hands-on experience in public relations and guest services, I bring a multifaceted skill set to drive business growth and enhance customer satisfaction.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Senior Health Sales Advisor

OneDigital
Chicago, IL
09.2023 - 08.2024
  • Cultivated and maintained relationships with key clients, resulting in a 61% increase in client retention.
  • Increased upsell opportunities by 25% by developing personalized health insurance solutions for clients.
  • Built relationships with aligned sales team members to nurture leads through opportunity and drive conversion to pipeline and revenue.
  • Demonstrated exceptional team management skills and strategic planning abilities, resulting in surpassing sales targets.
  • Leveraged sales tools like Microsoft Office Suite, MS Dynamics 365 (CRM), Salesforce, Slack, and Microsoft Teams to enhance efficiency in operations.
  • Attended events to further expand network and generate sales-ready leads through outbound prospecting efforts.
  • Built strong relationships with potential clients in order to create opportunities for account development.

Brand Relations Manager (Internship)

Brøg
Kongens Lyngby, Capital Region, Denmark
08.2021 - 03.2022
  • Developed and implemented strategic plans to drive business growth and meet sales targets, resulting in a 15% increase in revenue within the first year
  • Conducted regular client meetings and presentations to provide updates on account performance, discuss new opportunities, and address any concerns, resulting in enhanced client loyalty and trust
  • Facilitated engagement with audience through diverse content on various platforms (i.e Instagram, LinkedIn, Facebook, Mailchimp, and Google analytics).
  • Maximized brand reputation by cultivating relationships with key stakeholders, particularly media contacts.
  • Utilized communication metrics analysis to gauge campaign effectiveness and inform data-driven decisions for future strategies.

International Student Ambassador

Vrije Universiteit
Amsterdam, Netherlands
11.2019 - 07.2021
  • Collaborated with faculty and staff to develop and implement student success programs and initiatives
  • Gave daily tours of campus for prospective students and families, pointing out buildings and detailing student life and activities.
  • Conducted campus tours to showcase programs and support services.
  • Supported new students by providing directional information and participating in orientation.
  • Worked with other student ambassadors to plan, organize and evaluate programming to meet student needs.
  • Facilitated workshops and presentations on study skills, time management, and goal setting to enhance student success and retention rates
  • Conducted workshops on cultural adjustment, academic success strategies, and visa regulations to support international students' integration into campus life
  • Collaborated with university departments and external organizations to provide resources and support services tailored to the unique needs of international students
  • Advised students on immigration regulations, work authorization options, and opportunities for internships and post-graduation employment in the Netherlands.

Guest Service Associate

Brasserie Nel
Amsterdam, Netherlands
12.2019 - 09.2020
  • Learned and memorized menus in Dutch
  • Fostered memorable guest experiences with a dedication to service and a focus on quality
  • Addressed guest complaints with critical thinking and sound judgment
  • Engaged in ongoing training programs to continually enhance skills and industry knowledge.
  • Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.

Education

Bachelor of Arts - Communications Science: Language & Media

Vrije Universiteit
Amsterdam, Netherlands
06-2022

High School Diploma -

Wheaton North High
Wheaton, IL
06-2017

Skills

  • Cold-calling
  • CRM proficiency
  • Upselling products
  • Sales experience
  • Social Media Management
  • Media Relations
  • Campaign Development
  • Internal Communications
  • C1 in Dutch Language
  • Problem-solving abilities
  • Time management abilities
  • Customer Service

Affiliations

  • FIVB: Professional Volleyball Athlete (Holte 2021-2022)
  • FIVB: Professional Volleyball Athlete (Brøndby IF 2022-2023)
  • Sports Performance Volleyball (Aurora, Illinois)

Certification

  • Licensed health Insurance agent.

References

References available upon request.

Timeline

Senior Health Sales Advisor

OneDigital
09.2023 - 08.2024

Brand Relations Manager (Internship)

Brøg
08.2021 - 03.2022

Guest Service Associate

Brasserie Nel
12.2019 - 09.2020

International Student Ambassador

Vrije Universiteit
11.2019 - 07.2021

Bachelor of Arts - Communications Science: Language & Media

Vrije Universiteit

High School Diploma -

Wheaton North High

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KAILYN WILLIAMS