Kailynn Barnes
McKeesport,PA
Summary
Versatile and dynamic professional with a proven track record at Iron Mann Grille, enhancing team performance and customer satisfaction through strategic leadership and effective communication. Skilled in safe food handling and conflict resolution, adept at driving project success and operational efficiency. Demonstrates a strong ability to manage inventory and develop staff, ensuring organizational excellence.
Overview
4
4
years of professional experience
Work History
Retail Associate
Dollar General Market
Warren, OH
12.2023 - 02.2025
- Answered customer inquiries regarding product features, pricing, and availability.
- Walked sales floor and remained aware of customer actions to maintain safe and secure shopping environment.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Stocked and cleaned shelves while maintaining neat and orderly store.
- Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
Manager
Iron Mann Grille
Girard, OH
11.2022 - 12.2023
- Established processes to ensure efficient workflow throughout the organization.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Trained employees on additional job positions to maintain coverage of roles.
- Delegated work to staff, setting priorities and goals.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Food Preparation Worker
Charlys
Austintown, Ohio
01.2021 - 11.2022
- Managed the disposal of kitchen waste and recycling.
- Assisted in the plating and presentation of food for service.
- Cleaned and sanitized work areas, equipment, utensils, dishes, or silverware.
- Acquired new skills to support team and further accommodate customer needs.
- Monitored temperatures of prepared food and cold-storage areas.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Assisted in the preparation of various dishes under chef supervision.
- Responded quickly to any requests from wait staff or management.
- Maintained cleanliness of floors in the kitchen area throughout shift.
- Prepared and cooked food items according to recipes, menus and supervisor's instructions.
- Set up banquet tables with appropriate tableware prior to events.
- Ensured that all health regulations regarding food handling were followed during preparation process.
- Prepared meats, vegetables or desserts according to orders or instructions.
- Cleaned and sanitized utensils, dishes or silverware.
Education
High School Diploma -
Ohio Virtual Academy
Ohio City, OH05-2024
Skills
- Teamwork
- Point of sale systems
- Stocking and receiving
- Gift card management
- Merchandise display
- Customer needs assessment
- Store maintenance
- Problem-solving
- Upselling strategies
- Inventory management
- Staff development
- Clear communication
- Time management
- Conflict resolution
- Project planning
- Customer service
- Food assembly
- Menu planning
- Temperature monitoring
- Safe food handling procedures
- Knife skills
- Cooking techniques
Timeline
Retail Associate
Dollar General Market
12.2023 - 02.2025
Manager
Iron Mann Grille
11.2022 - 12.2023
Food Preparation Worker
Charlys
01.2021 - 11.2022
High School Diploma -
Ohio Virtual Academy
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