Kailynn Kirby
Milledgeville,GA
Summary
Adaptable automotive and customer service professional with a strong background in service advising, showroom support, and issue resolution. Brings solid computer skills, vehicle assessment knowledge, and a team-focused approach to handling complaints, preparing estimates, and supporting customer loyalty.
Overview
7
7
years of professional experience
Work History
Service Advisor
Five Star Toyota
07.2026 - Current
- Explained recommended maintenance and repair services using clear, professional communication.
- Prepared service estimates and reviewed repair details with customers before authorization.
- Coordinated with technicians to relay customer concerns and service updates.
- Greeted customers and documented vehicle concerns accurately for repair order creation.
- Scheduled appointments and managed daily service drive workflow efficiently.
- Assisted with warranty and service documentation to support accurate processing.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Sales Professional
Subaru of Macon
05.2026 - 07.2026
- Presented Subaru features, safety technology, and trim differences to support purchase decisions.
- Coordinated test drives and follow-up communication to maintain customer engagement.
- Greeted showroom visitors and identified vehicle needs through consultative conversations.
- Recorded prospect details and sales activities in CRM systems for accurate tracking.
- Maintained product knowledge on Subaru lineup, incentives, and dealership promotions.
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
Customer Service Representative
Lowe’s Home Improvement
06.2025 - 05.2026
- Resolved complaints and escalated complex issues to maintain positive customer experiences
- Assisted customers with product selection, order status, and store policies
- Supported customers with pickup, delivery, and online order inquiries
- Processed returns, exchanges, and refunds accurately at point of sale
- Documented customer interactions and service requests for follow-up and resolution
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Service Advisor
Subaru Of Gwinnett
08.2021 - 11.2023
Loaner Agent
BMW of Gwinnett Place
01.2020 - 12.2020
- Processed rental agreements, verified driver credentials, and explained vehicle terms to customers.
- Inspected vehicles for cleanliness, damage, and readiness before each rental assignment.
- Coordinated pickup and return logistics, ensuring accurate key handoffs and reservation updates.
- Supported fleet turnover by reporting maintenance issues and scheduling service follow-up.
Education
High School Diploma -
Howard High School
Macon, GA05.2018
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Excellent communication
- Service estimates
- Team player mentality
- Handling customer complaints
Timeline
Service Advisor
Five Star Toyota
07.2026 - Current
Sales Professional
Subaru of Macon
05.2026 - 07.2026
Customer Service Representative
Lowe’s Home Improvement
06.2025 - 05.2026
Service Advisor
Subaru Of Gwinnett
08.2021 - 11.2023
Loaner Agent
BMW of Gwinnett Place
01.2020 - 12.2020
High School Diploma -
Howard High School