Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kailynn Kirk-Johnson

Evanston,IL

Summary

Proven expertise in espresso machine operation and a professional demeanor, honed across roles at Macy and other leading retailers. Excelled in enhancing customer satisfaction and sales through exceptional service and coffee expertise. Skilled in POS systems and cash handling, consistently achieving high accuracy levels. Demonstrated ability to improve processes, significantly boosting efficiency and customer loyalty.

Overview

Work History

Barista/Cashier

CurtsCafe
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Sales Associate/Receiving Associate

T.J. Maxx
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Seasonal Sale

Bath & Body Works
  • Responded to customer requests for products, services, and company information.
  • Cross-trained and backed up other customer service managers.
  • Sought ways to improve processes and services provided.

Cashier/Retail Sales Associate

Target
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.

Cashier

Vali Produce
  • Addressed customer needs and made product recommendations to increase sales.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.

Sale Associate

Burlington Coat Factory Outlet
  • Engaged with customers to build rapport and loyalty.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Helped customers locate products and checked store system for merchandise at other sites.

Jewelry Sales Associate

Macys Department Store
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Recommended complementary purchases to customers, increasing revenue.

Education

High School Diploma -

Evanston Township High School
Evanston, IL
06-2013

Skills

  • Espresso machine operation
  • Professional Demeanor
  • POS Systems
  • Coffee expertise
  • Cash Handling
  • Excellent memory

Timeline

Barista/Cashier

CurtsCafe

Sales Associate/Receiving Associate

T.J. Maxx

Seasonal Sale

Bath & Body Works

Cashier/Retail Sales Associate

Target

Cashier

Vali Produce

Sale Associate

Burlington Coat Factory Outlet

Jewelry Sales Associate

Macys Department Store

High School Diploma -

Evanston Township High School

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Kailynn Kirk-Johnson