Kailynn Moilanen
Gladstone,OR
Summary
As an Office Support Specialist II, I am highly detail-oriented, ensuring meticulous accuracy in all tasks. I excel as a team player, collaborating effectively to problem-solve and streamline office operations for optimal efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Support Specialist II
Clackamas County Health Centers, Behavioral Health
01.2023 - Current
- Schedule and reschedule intake appointments for clients with appropriate clinical staff
- Deliver a range of basic and advanced clerical support for multiple teams
- Verify insurance using multiple verification sites
- Receive, answer and respond to telephone calls
- Meticulously tracked and organize data to improve work efficiency
- Assist on special projects
- Thoroughly review documentation for completeness and accuracy
- Answer questions that my colleagues may have and assist with solving problems
Operations Supervisor
Chase
09.2022 - 01.2023
- Kept team operations consistent with well-established and clear departmental requirements
- Resolved escalated customer concerns and complaints using positive attitude, excellent judgment and focused solutions
- Supported management with recommendations on staffing and procedural changes
- Motivated employees to continuously grow knowledge and enhance abilities
- Maintained and developed relationships with both business and consumer customers.
Customer Support Specialist
Coinbase
03.2022 - 06.2022
- Answered customer questions about policies and procedures with friendly and knowledgeable approach
- Delivered fast and friendly service to handle questions and service complaints
- Followed proper workflows to help customers resolve issues with their accounts
- Met personal, team and company goals in customer service environment
- Documented, researched and resolved customer service issues
- Collaborated across departments to resolve customer-related issues.
Personal Banker
U.S. Bank
10.2021 - 03.2022
- Eliminated unnecessary bank visits, educating customers on available online and mobile banking options
- Reduced bank fraud with proactive customer monitoring and in-depth checks on suspicious transactions
- Collaborated closely with customers to complete applications in support of timely loan underwriting
- Backed up teller line with transaction processing, drawer balancing and vault services
- Handled account management needs for new and existing customers.
Service Manager
Wells Fargo
01.2020 - 10.2021
- Resolved customer complaints in professional and timely manner
- Developed and maintained positive relationships with customers
- Improved team performance, recognized and rewarded achievement and managed poor performance
- Verified branch operations daily with checks on processes, staff activities and KPIs.
Personal Banker
Wells Fargo
08.2018 - 01.2020
- Delivered exceptional customer service for diverse banking needs by leveraging knowledge of bank operations, available offerings, and applicable regulations
- Provided leadership, training and support to less experienced staff
- Elevated revenue by upselling customers on credit cards and other value-added options
- Established new accounts with expert processing of applications and records management requirements
- Developed new deposit and loan business to grow branch and increase profitability.
Education
Mendocino High School
Mendocino, CAPortland Community College
Portland, ORSkills
- Relationship building
- Prioritization
- Meticulous attention to detail
- Verbal Communication
- File Organization
- Document Management
- Critical Thinking
- Strong Problem Solver
- Meeting participation
- Scheduling
Certification
- CNP - Certified Notary Public
Timeline
Office Support Specialist II
Clackamas County Health Centers, Behavioral Health
01.2023 - Current
Operations Supervisor
Chase
09.2022 - 01.2023
Customer Support Specialist
Coinbase
03.2022 - 06.2022
Personal Banker
U.S. Bank
10.2021 - 03.2022
Service Manager
Wells Fargo
01.2020 - 10.2021
Personal Banker
Wells Fargo
08.2018 - 01.2020
Mendocino High School
Portland Community College
- CNP - Certified Notary Public
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