Kenya Nalls
Dayton,OH
Summary
Hardworking, dedicated and service- oriented individual with strong organizational skills to secure entry-level food service worker position.
Overview
26
26
years of professional experience
Work History
Office Support Specialist II
Public Health Dayton and Montgomery County WIC Program
Dayton, OH
06.2008 - 11.2020
- Coordinated appointment scheduling and client follow-ups to enhance service delivery efficiency.
- Processed WIC applications and documentation, ensuring compliance with program regulations.
- Maintained accurate records of client interactions and services provided to support data integrity.
- Streamlined office procedures to improve workflow and reduce processing times in daily operations.
- Collaborated with team members to address client inquiries, enhancing overall satisfaction levels.
- Participated in community outreach and awareness of WIC services available.
- Achieved increased accuracy in record-keeping through meticulous attention to detail when entering data into various databases.
- Improved document accessibility by creating a centralized filing system that facilitated easy retrieval of important records.
- Handled confidential information discreetly while adhering to privacy regulations and company policies regarding data protection.
- Increased customer satisfaction by providing professional and courteous service during phone calls, emails, and in-person interactions.
- Trained new employees on the process and procedures of the WIC program to determine participant eligibility.
- Handled incoming and outgoing mail.
- Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
Production Line Assembly Worker
General Motors, Truck and Bus Moraine Assembly Plant
Dayton, OH
05.1995 - 06.2006
- Operated assembly line machinery to produce high-quality vehicle components.
- Collaborated with team members to streamline production processes and enhance efficiency.
- Kept work areas clean by removing trash and debris and organizing tools in preparation for next shift.
- Ensured high-quality finished products by conducting thorough inspections at various stages of the assembly process.
- Demonstrated strong technical skills when operating machinery or using tools required for specific assembly tasks.
- Improved product output rate with consistent attention to detail while assembling components according to specifications.
- Contributed to team success by cross-training in multiple roles, providing flexibility and adaptability in the workplace.
- Adhered to company policies, procedures, and manufacturing guidelines consistently throughout all work activities.
- Completed durable assemblies and subassemblies with hand and power tools.
- Maintained a safe working environment by adhering to safety protocols and proactively addressing potential hazards.
Education
No Degree - Health Information Technology
Sinclair Community College
Dayton, OHHigh School Diploma -
Belmont High School
Dayton, OH06-1987
Skills
- Customer relations
- Self motivation
- Decision-making
- Organizational skills
- Documentation and recordkeeping
- Data entry
- Order processing
- Scheduling appointments
- Teamwork
- Multitasking and time management
- Fast learner
- Problem-solving
- Attention to detail
- Cleaning and sanitizing
- Reliability
- Critical thinking
- Clear communication
- Telephone and email etiquette
Timeline
Office Support Specialist II
Public Health Dayton and Montgomery County WIC Program
06.2008 - 11.2020
Production Line Assembly Worker
General Motors, Truck and Bus Moraine Assembly Plant
05.1995 - 06.2006
No Degree - Health Information Technology
Sinclair Community College
High School Diploma -
Belmont High School