Kai'mana Madayag

Work History

Deckers Brands- UGG

11.2022 - Current

Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Rotated merchandise and displays to feature new products and promotions.
Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

Michael Kors

11.2020 - 11.2022

Assisting customers with strong customer service in finding the right item that meets their likes & needs.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
I work in brand making sure that our product embodies our corporation in all aspects.
Built relationships with customers to encourage repeat business.
Creating a floorset for the month, & Working with price changes.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Towne Park, Ltd

08.2019 - 03.2020

Managed time efficiently while juggling multiple duties under tight deadlines, resulting in consistent performance.
Demonstrated adaptability in performing various tasks as needed, ensuring seamless work flow.
Handled high-pressure situations calmly and effectively, showcasing resilience even during challenging times.
Provided excellent customer service while meeting challenging time goals.
Reduced delivery times by efficiently navigating routes and prioritizing tasks based on urgency.
Delivered exceptional guest experiences through attentive service and quick response to issues.

Target

09.2018 - 02.2019

Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Helped customers complete purchases, locate items, and join reward programs.
Assisted customers with returns, refunds and resolving transaction issues.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.

CHERRY CREEK RETIREMENT VILLAGE

10.2017 - 09.2018

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cultivated warm relationships with regular customers.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.