Curtis Baker
Ocoee,FL
Summary
Skilled Labor Worker with strong track record of success in maintenance, repair and general labor. Multitasks and works well in fast-paced, high-volume environments. Flexible work and shift schedule with expertise operating specialty hand and power tools. Demonstrated ability to efficiently execute laborious tasks individually and within team roles, combined with exceptional attendance record.
Overview
4
4
years of professional experience
Work History
Trades Worker
City Of Ocoee
12.2022 - Current
- Read and interpret drawings, plans and specifications to complete projects accurately.
- Increase client satisfaction by delivering high-quality workmanship and addressing concerns promptly.
- Follow procedures for use of chemical cleaners and power equipment to prevent damage multi-surface types.
- Remove damaged portions of walls, walkways, partitions, and other similar structures in preparation for repairs.
- Collaborate with project managers to ensure timely completion of tasks and seamless integration with other trades (electrical, plumbing, etc).
- Responsible for traveling to assigned worksites driving city issued utility trucks and trailers
- Utilize a variety of hand and power tools to complete tasks.
- Clean and maintain tools, equipment and worksites.
- Assist in digging, trenching and backfilling trenches and foundations.
- Install drywall, siding and other structural materials.
- Operate forklifts and boom lifts to complete various tasks.
- Work on sites, installing roofs and other exterior components.
Sales Associate
Sam's Club
07.2022 - 11.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Customer Service Specialist
Lowes Home Improvment
05.2022 - 07.2022
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Managed returns and exchanges with efficiency, minimizing any inconvenience to customers while adhering to company policies.
- Maintained accurate cash drawer, conducting thorough reconciliations at the end of each shift.
- Utilized point-of-sale software proficiently to process transactions, issue receipts, update inventories, handle payments accurately without discrepancies.
- Worked with floor team and managers to meet wide range of customer needs.
Team Leader
Dunkin Donuts
02.2021 - 07.2022
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Exhibited precision and efficiency in the preparation of food and beverages, enhancing customer satisfaction.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Improved operations, enabling the team to handle an influx of customer orders without sacrificing quality service.
Education
High School Diploma -
Taylor High
Taylor, Michigan06.2020
Skills
- Exhibits a calm and professional demeanor, even in fast-paced environments
- Diligent in building & park maintenance projects
- Demonstrates to identify materials needed for special projects for inventory management
- Effective time management and prioritization skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Positive Attitude
- Time Management
- Materials Loading
- Maintenance understanding
- Equipment Maintenance
- Site clearing
- Supply Management
- Heavy Machinery Operation
Bobcat
Boom Lift
Zero Turn mower
- Heavy Lifting
- Safety understanding
- Chemical Handling
- Multitasking Abilities
Timeline
Trades Worker
City Of Ocoee
12.2022 - Current
Sales Associate
Sam's Club
07.2022 - 11.2022
Customer Service Specialist
Lowes Home Improvment
05.2022 - 07.2022
Team Leader
Dunkin Donuts
02.2021 - 07.2022
High School Diploma -
Taylor High
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