MAILYNN TOLIVER
Gordonsville,VA
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash transactions and maintaining accurate records of all transactions. Highly motivated Sales Associate with customer service and sales experience.
Overview
3
3
years of professional experience
Work History
Commission-Based Vendor
Feld Entertainment
01.2024 - 04.2024
- Processed transactions by calculating purchase totals and collecting payments.
- Answered questions and assisted customers with item selection and location.
- Met sales goals by offering excellent customer service.
- Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
- Set up displays and signage to attract customers and boost sales for Disney on ice.
- Trained new employees on customer service, money handling and organizing strategies.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to team objectives in fast-paced environment.
Entrepreneur
Depop/Poshmark
06.2021 - 08.2022
- Determined business plan, mission statement, and vision
- Launched new product lines through comprehensive planning, strategy and research
- Mapped income generating strategies to grow revenue
- Determined areas in need of improvement and devised targeted corrective actions for each concern to maintain optimal business operations.
Education
High School Diploma -
Home School
06.2022
Skills
- Proficient in effectively resolving customer complaints and concerns, ensuring customer satisfaction
- Skilled in utilizing various communication channels, such as phone, email, and in-person interactions, to provide exceptional service
- Able to work effectively both independently and as part of a team, collaborating with colleagues to achieve goals
- Demonstrates a proactive and problem-solving attitude to resolve customer issues effectively
- Exhibits a positive and friendly demeanor, creating a welcoming atmosphere for customers and colleagues
- Demonstrated ability to effectively communicate and interact with customers, ensuring their needs are met and providing exceptional service
- Capable of balancing multiple tasks at one time while maintaining attention to detail and accuracy
- Strong problem-solving skills, able to quickly identify and resolve customer issues in a professional and efficient manner
- Demonstrated ability to effectively communicate and problem-solve in a fast-paced environment
- Able to maintain a positive attitude and remain calm under pressure
- Payment Processing
- Relationship Management
State
VA
Zip
229942
City
Gordonsville
Timeline
Commission-Based Vendor
Feld Entertainment
01.2024 - 04.2024
Entrepreneur
Depop/Poshmark
06.2021 - 08.2022
High School Diploma -
Home School