Kairun Wang
Shanghai,SH
Overview
3
3
years of professional experience
Summary
Results-oriented professional with expertise in consumer insight and customer experience. Translates behavioural data and customer feedback into targeted programmes and communication strategies, while leveraging AI to enhance content development and workflow efficiency. Demonstrates strong analytical thinking, creative problem-solving and stakeholder management across diverse, customer-facing environments.
Work History
Lead Instructor & Program Designer
GLOBAL IELTS EDUCATION CO., LTD.
Xuzhou, Jiangsu Province, China
04.2024 - Current
- Designed and delivered AI-supported programmes for 200+ students, analysing performance, behavioural feedback and engagement data to identify customer needs and refine programme strategies.
- Translated learner insights into tailored experiences and programme improvements, adapting communication and engagement approaches across diverse customer groups.
- Developed and iterated learning content, assessments and delivery plans, balancing customer needs, programme standards and business delivery requirements.
- Led workshops for educators on learning technology and engagement, turning frontline insights into practical initiatives and coordinating stakeholders for effective execution.
Business Interpreter & Client Relations Support
WY FIBRE CEMENT
Xuzhou, Jiangsu Province, China
03.2026 - 09.2026
- Supported overseas clients across business meetings, factory visits and commercial activities, facilitating communication between international customers and Chinese internal teams.
- Communicated product, manufacturing and business information during factory visits, adapting explanations to different audiences and helping clients understand product value and capabilities.
- Supported real-time communication across client, supervisory and operational teams, translating technical terminology, work instructions and production updates to ensure accurate information flow.
- Supported business dinners and client hospitality, contributing to cross-cultural client engagement and end-to-end customer experience, while gaining practical exposure to customer needs, product value and B2B commercial relationships.
Full-time English Instructor
XUZHOU HUANYU SENIOR HIGH REMEDIAL PROGRAM
Xuzhou, Jiangsu Province, China
10.2025 - 06.2026
- Managed programmes and progress communication for 60+ students and families, adapting engagement strategies to diverse customer needs while maintaining consistent service quality.
- Analysed performance data, behavioural feedback and customer needs to identify pain points and opportunities, translating insights into targeted programme and communication adjustments.
- Designed and delivered tailored learning programmes and materials, using learner insights to improve engagement, experience and outcomes.
- Coordinated students, families and educators around shared objectives and facilitated workshops for 50+ educators, turning frontline insights into practical initiatives and supporting effective execution.
Bilingual Written Translation Support
INDEPENDENT PROJECT
China
06.2023 - 06.2024
- Supported overseas art-major applicants with bilingual application materials, adapting messaging to different audiences, cultural contexts and communication objectives.
- Analysed audience needs and refined translation and editing workflows to improve clarity, relevance, consistency and communication effectiveness across application touchpoints.
- Integrated AI-assisted translation with human review and editing, improving workflow efficiency while maintaining accuracy, tone, context and audience fit.
- Worked independently across multiple projects and adapted quickly to new requirements, audiences and communication contexts, ensuring timely and high-quality delivery.
Education
Master of Arts - English Education
University College Londo
London, UK12-2025
Bachelor of Arts - Literature of Drama, Television And Film
COMMUNICATION UNIVERSITY OF CHINA, NANJING
Nanjing, China06-2023
Bachelor of Arts - Teaching English To Speakers of Other Languages
Teesside University
Middlesbrough, UK08-2022
Skills
- Brand & Consumer: Consumer Insight Audience Understanding Brand Communication Content Strategy User experience Stakeholder engagement
- Strategy & Analytics: Qualitative Research Insight Generation Problem Solving Programme Design Data-driven decisions Market & Audience Analysis
- Creative & Digital: Storytelling Copywriting Social Content Adobe Photoshop Adobe Premiere Pro AI content creation
Languages: Mandarin Chinese (Native) English (Fluent)
Timeline
Business Interpreter & Client Relations Support
WY FIBRE CEMENT
03.2026 - 09.2026
Full-time English Instructor
XUZHOU HUANYU SENIOR HIGH REMEDIAL PROGRAM
10.2025 - 06.2026
Lead Instructor & Program Designer
GLOBAL IELTS EDUCATION CO., LTD.
04.2024 - Current
Bilingual Written Translation Support
INDEPENDENT PROJECT
06.2023 - 06.2024
Master of Arts - English Education
University College Londo
Bachelor of Arts - Literature of Drama, Television And Film
COMMUNICATION UNIVERSITY OF CHINA, NANJING
Bachelor of Arts - Teaching English To Speakers of Other Languages
Teesside University